Apps Related to Incident Management

GLPI is a free and open-source IT Asset Management and Service Desk system. It provides comprehensive features for managing hardware and software inventory, handling support tickets, and overseeing IT infrastructure efficiently. ...more

OTRS ITSM is a comprehensive IT Service Management solution designed to optimize business processes, manage IT infrastructure, and enhance customer support. It provides a robust set of tools for ticketing, workflow automation, asset management, and knowledge base creation, all delivered through a web-based interface. ...more

Bonita BPM is an open-source platform designed for the creation, execution, monitoring, and management of business processes and workflows. It provides a visual development environment and a powerful engine to streamline and automate complex organizational operations. ...more

osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base. ...more

InvGate Service Desk is a comprehensive IT service management (ITSM) solution designed to streamline IT support operations, improve efficiency, and enhance user satisfaction through features like self-service, knowledge management, and automation. ...more

OTRS Business Solution™ is a leading enterprise-grade help desk and customer service management software designed to streamline support operations, improve agent productivity, and elevate customer satisfaction through a comprehensive suite of features and robust automation capabilities. ...more

Freshservice is an IT service management (ITSM) platform built on the Freshdesk customer support platform, offering a consolidated solution for IT teams to manage incidents, assets, and service requests efficiently. ...more