Customer Feedback Softwares and Apps

UseResponse is a comprehensive customer service software and online community platform offering a suite of tools including helpdesk ticketing, live chat, knowledge base, and feedback forums. It's designed to empower businesses to manage customer interactions effectively, build self-service options, gather valuable feedback, and cultivate an active community for enhanced customer satisfaction and product development.

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

UserVoice is a customer feedback and engagement platform designed to help businesses understand what their users need and prioritize product development based on data-driven insights. It brings together various tools such as idea management, customer support, and knowledge bases to create a unified system for customer-centric product growth.

phpBB is a free and open-source bulletin board software written in the PHP programming language. It provides a robust platform for creating and managing online communities through discussion forums, enabling users to engage in conversations, share information, and build connections.

Get Satisfaction is a customer community platform designed to enhance technical support, foster peer-to-peer assistance, and gather valuable customer feedback through forums, knowledge bases, and feedback tools.

Slido is a dynamic audience interaction platform designed to enhance meetings, events, and conferences with live polls, Q&A sessions, and surveys, fostering engagement and gathering instant feedback.

UserEcho is a comprehensive customer service platform providing integrated tools for feedback management, knowledge bases, live chat, and helpdesk ticketing to improve customer satisfaction and team efficiency.

Glisser is an interactive presentation platform designed to boost engagement in live, virtual, and hybrid events. It transforms standard presentations into dynamic experiences by incorporating real-time audience interaction tools like live polls, Q&A, quizzes, and content sharing, making meetings, training sessions, and marketing events more effective and memorable.

Poll Everywhere is a comprehensive online service providing real-time polling, surveys, Q&A, and interactive activities for classrooms, presentations, and events. It enables audience engagement through various devices, including mobile phones, tablets, and computers.

Concept.ly is a comprehensive web and mobile prototyping tool that empowers design teams to rapidly transform wireframes and designs into interactive, high-fidelity prototypes. It facilitates real-time collaboration, streamlined feedback collection, and efficient design handoff.

HunchBuzz is an idea management platform designed for HR, Change & Transformation, and Innovation departments to capture, curate, and action insights.

IdeaLab by Collective Innovation is a comprehensive cloud-based ideation management software designed to help organizations capture, evaluate, and develop innovative ideas from various sources, including customers and employees. It facilitates collaboration and streamlines the innovation process.

The Trustbadge is a powerful customer review platform designed for e-commerce businesses. It empowers online shops to collect genuine customer feedback, display trust elements like buyer protection and star ratings, and enhance online reputation and trust, ultimately driving higher conversion rates and sales.

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

Rational Survey is a comprehensive online platform designed for creating, distributing, and analyzing questionnaire-based surveys and polls. It offers robust tools for collecting customer, employee, and general feedback, supporting multiple languages and providing powerful data analysis capabilities.

UsabilityTools is a robust platform for understanding user behavior and optimizing conversion rates through session replay, heatmaps, form analytics, and direct feedback tools. It provides deep insights into how users interact with your website or web application.

UserReport provides website owners with free tools including online surveys and a feedback forum to understand user demographics, gather feedback, and identify areas for improvement. Gain insights into user needs and measure key metrics like Net Promoter Score to enhance user experience.

Help Scout is a robust customer service platform designed for teams who prioritize email-based support. It offers a shared inbox, knowledge base, and reporting to streamline communication and improve customer satisfaction.

Filestage is a collaborative online proofing software designed to streamline the review and approval process for various media types including videos, images, documents, and audio files. It simplifies feedback collection, version control, and team coordination, making it ideal for marketing teams, creative agencies, and media production.

VisionProject is a comprehensive project management platform designed to streamline workflows, enhance team collaboration, and provide robust tools for managing projects of varying complexity. It caters to businesses looking for an all-in-one solution for task management, resource allocation, client communication, and issue tracking.

SurveyMoz is a versatile online platform designed for creating, distributing, and analyzing a wide range of surveys, polls, and forms. It caters to various needs, from gathering customer feedback and conducting market research to creating quizzes and collecting leads.

Deskero is a comprehensive helpdesk and customer support software designed to streamline communication, manage tickets, and build a strong relationship with your customers across various channels, including social media.

HappyFox is a robust cloud-based help desk and customer support software designed to streamline customer interactions and improve service efficiency through a unified ticketing system.

Salesmachine is a customer success platform designed to proactively manage customer health, reduce churn, and increase customer lifetime value. By monitoring customer activity and leveraging data-driven insights, it empowers teams to focus on the right customers at the right time, ensuring positive outcomes and fostering lasting relationships.

Wooclap is an interactive presentation and polling platform designed for educators, trainers, and presenters to engage their audience dynamically through various question types and interactive activities.

Eyenewton is a comprehensive platform designed to help businesses gather, analyze, and act upon customer feedback through customizable widgets and integrated engagement tools.

Smartlook is a qualitative analytics solution that provides businesses of all sizes with tools to understand user behavior. It offers session recording, heatmaps, and funnel analysis to help identify roadblocks and optimize the user experience on websites and mobile applications.

Tender Support provides a comprehensive cloud-based platform for managing customer interactions, encompassing helpdesk ticketing, forums, knowledge base, and customer feedback tools to streamline support operations.

Problem Steps Recorder (PSR) is a built-in Windows utility designed to simplify the process of documenting steps taken on a computer. It captures screenshots with annotations for each mouse click and keyboard input, creating a detailed HTML report for easy sharing during troubleshooting or documentation.

OneDesk is a unified platform designed to streamline project management, customer feedback collection, and service management. It helps businesses manage tasks, projects, customer interactions, and product development all in one place.

Salesmachine is a customer success platform designed to proactively manage customer health, reduce churn, and increase customer lifetime value. By monitoring customer activity and leveraging data-driven insights, it empowers teams to focus on the right customers at the right time, ensuring positive outcomes and fostering lasting relationships.

Help Scout is a robust customer service platform designed for teams who prioritize email-based support. It offers a shared inbox, knowledge base, and reporting to streamline communication and improve customer satisfaction.

OneDesk is a unified platform designed to streamline project management, customer feedback collection, and service management. It helps businesses manage tasks, projects, customer interactions, and product development all in one place.

Problem Steps Recorder (PSR) is a built-in Windows utility designed to simplify the process of documenting steps taken on a computer. It captures screenshots with annotations for each mouse click and keyboard input, creating a detailed HTML report for easy sharing during troubleshooting or documentation.

Tender Support provides a comprehensive cloud-based platform for managing customer interactions, encompassing helpdesk ticketing, forums, knowledge base, and customer feedback tools to streamline support operations.

Smartlook is a qualitative analytics solution that provides businesses of all sizes with tools to understand user behavior. It offers session recording, heatmaps, and funnel analysis to help identify roadblocks and optimize the user experience on websites and mobile applications.