Customer Service Softwares and Apps

UseResponse is a comprehensive customer service software and online community platform offering a suite of tools including helpdesk ticketing, live chat, knowledge base, and feedback forums. It's designed to empower businesses to manage customer interactions effectively, build self-service options, gather valuable feedback, and cultivate an active community for enhanced customer satisfaction and product development.

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

Userlike Live Chat is a professional and lightweight live chat software designed to enhance customer communication and support directly on your website and through popular messaging channels.

tawk.to is a free live chat platform that allows businesses to engage directly with website visitors, monitor activity, and provide real-time support. It offers a comprehensive suite of tools for customer service and visitor monitoring.

Banckle Chat was a comprehensive online chat and customer support solution designed to enhance customer engagement and streamline service operations. It offered a range of tools including live chat, visitor tracking, and integrated features for efficient customer interaction.

Smartsupp is a comprehensive customer communication platform offering live chat, chatbots, and a shared inbox to streamline support and boost sales directly on your website. It provides valuable insights into visitor behavior and facilitates efficient communication across multiple channels.

TeamSupport is a comprehensive customer support platform designed specifically for Business-to-Business (B2B) companies. It enhances customer service operations, streamlines internal collaboration, and provides deep insights into customer health and ticket resolution, ultimately aiming to reduce support costs while improving customer satisfaction.

Zent.IO is a robust cloud-based omnichannel contact center software designed to streamline customer interactions across multiple channels, including voice, chat, email, and ticketing, providing a unified platform for enhanced customer service and team collaboration.

The Trustbadge is a powerful customer review platform designed for e-commerce businesses. It empowers online shops to collect genuine customer feedback, display trust elements like buyer protection and star ratings, and enhance online reputation and trust, ultimately driving higher conversion rates and sales.

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

csupport is a comprehensive platform offering live chat, customer support, and helpdesk functionalities designed to enhance customer engagement and streamline support operations. It provides tools for real-time communication, visitor tracking, ticketing, and knowledge base management.

Pure Chat is a live chat software designed to help businesses connect with website visitors in real-time, answering questions and converting prospective leads into paying customers.

UserEngage is a comprehensive real-time customer engagement and marketing automation platform designed to help businesses of all sizes improve conversions and build stronger relationships through unified communication channels and intelligent automation.

Help Scout is a robust customer service platform designed for teams who prioritize email-based support. It offers a shared inbox, knowledge base, and reporting to streamline communication and improve customer satisfaction.

Enchant is a customer support software designed to streamline communication and manage customer interactions efficiently. It offers a unified inbox, automation features, knowledge base, and reporting to empower support teams and enhance customer satisfaction. Built as a Software as a Service, it provides scalability and accessibility for businesses of all sizes.

DeskPRO is a comprehensive helpdesk and customer support software platform designed to streamline communication, manage customer interactions, and improve service efficiency for businesses of all sizes.

SightCall delivers a powerful remote support solution leveraging live video, augmented reality, and AI to enhance customer service and technical support interactions across mobile and desktop devices, facilitating real-time collaboration and problem resolution.

Firehose Chat offered a comprehensive live chat solution for websites, enabling businesses to provide real-time customer support, engage visitors, and gather valuable insights. It combined live chat capabilities with tools for knowledge management, automation, and analytics.

LiveAgent is a comprehensive, multi-channel customer support platform designed to streamline communication and enhance customer satisfaction through integrated ticketing, live chat, knowledge base, and call center functionalities.

Deskero is a comprehensive helpdesk and customer support software designed to streamline communication, manage tickets, and build a strong relationship with your customers across various channels, including social media.

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.

HappyFox is a robust cloud-based help desk and customer support software designed to streamline customer interactions and improve service efficiency through a unified ticketing system.

ClickDesk revolutionizes customer support with unified live chat, voice chat, and helpdesk ticketing. Engage visitors in real-time, provide instant assistance, and streamline support operations to boost satisfaction and drive sales through personalized interactions.

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.

Visitlead Live Chat is a comprehensive live chat and customer support software designed to enhance online engagement, provide real-time assistance to website visitors, and streamline customer service operations through integrated tools like chat, ticketing, and knowledge base management.

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Help Scout is a robust customer service platform designed for teams who prioritize email-based support. It offers a shared inbox, knowledge base, and reporting to streamline communication and improve customer satisfaction.

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Visitlead Live Chat is a comprehensive live chat and customer support software designed to enhance online engagement, provide real-time assistance to website visitors, and streamline customer service operations through integrated tools like chat, ticketing, and knowledge base management.

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.

ClickDesk revolutionizes customer support with unified live chat, voice chat, and helpdesk ticketing. Engage visitors in real-time, provide instant assistance, and streamline support operations to boost satisfaction and drive sales through personalized interactions.

HappyFox is a robust cloud-based help desk and customer support software designed to streamline customer interactions and improve service efficiency through a unified ticketing system.