Helpdesk Softwares and Apps

Chrome Remote Desktop is a free, cross-platform remote access tool developed by Google. It enables users to connect to their computers from anywhere using a web browser or mobile device, facilitating remote work, IT support, and accessing files remotely.

SupportBee is an email ticketing system designed to streamline customer support for teams. It centralizes support emails, enables team collaboration, and offers features like knowledge base management and reporting to improve efficiency.

UseResponse is a comprehensive customer service software and online community platform offering a suite of tools including helpdesk ticketing, live chat, knowledge base, and feedback forums. It's designed to empower businesses to manage customer interactions effectively, build self-service options, gather valuable feedback, and cultivate an active community for enhanced customer satisfaction and product development.

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

Tiki Wiki CMS Groupware is a free and open-source, all-in-one web-based application for collaboration and management. It combines a powerful wiki engine with comprehensive features for content management, project tracking, workflow, and office functions, making it a versatile solution for diverse organizational needs.

Spiceworks is a comprehensive, free IT management platform designed for small and medium-sized businesses. It offers a suite of tools for inventory, network monitoring, help desk, and community engagement.

UserEcho is a comprehensive customer service platform providing integrated tools for feedback management, knowledge bases, live chat, and helpdesk ticketing to improve customer satisfaction and team efficiency.

tawk.to is a free live chat platform that allows businesses to engage directly with website visitors, monitor activity, and provide real-time support. It offers a comprehensive suite of tools for customer service and visitor monitoring.

Radmin is a secure and reliable remote control software for Windows that provides fast and seamless remote access, file transfer, and support capabilities for IT professionals and businesses. It utilizes a mirror driver for low latency and high performance.

Zendesk is a leading cloud-based customer service and support platform designed to help businesses build better customer relationships. It offers a suite of tools including ticketing, live chat, knowledge base, and community forums to streamline support operations and improve customer satisfaction.

InvGate Service Desk is a comprehensive IT service management (ITSM) solution designed to streamline IT support operations, improve efficiency, and enhance user satisfaction through features like self-service, knowledge management, and automation.

ERPNext is a comprehensive and user-friendly open-source Enterprise Resource Planning (ERP) software designed for businesses of all sizes. It integrates various business functions like accounting, CRM, manufacturing, sales, purchase, inventory, and project management into a single platform.

Atera is a comprehensive platform designed for Managed Service Providers (MSPs), offering a unified suite of tools for RMM, PSA, helpdesk, billing, and reporting. It simplifies IT management for businesses of all sizes.

osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base.

Freshservice is an IT service management (ITSM) platform built on the Freshdesk customer support platform, offering a consolidated solution for IT teams to manage incidents, assets, and service requests efficiently.

OTRS Business Solution™ is a leading enterprise-grade help desk and customer service management software designed to streamline support operations, improve agent productivity, and elevate customer satisfaction through a comprehensive suite of features and robust automation capabilities.

Jitbit Helpdesk is a powerful and flexible web-based helpdesk software designed for IT and customer support teams. It offers robust ticketing, a comprehensive knowledge base, and seamless email integration to streamline support operations and improve efficiency.

TeamWox is a comprehensive business management software designed to streamline collaboration, communication, and workflows within an organization.

TeamSupport is a comprehensive customer support platform designed specifically for Business-to-Business (B2B) companies. It enhances customer service operations, streamlines internal collaboration, and provides deep insights into customer health and ticket resolution, ultimately aiming to reduce support costs while improving customer satisfaction.

Zent.IO is a robust cloud-based omnichannel contact center software designed to streamline customer interactions across multiple channels, including voice, chat, email, and ticketing, providing a unified platform for enhanced customer service and team collaboration.

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

Remote Utilities is a powerful, secure, and reliable remote desktop software solution for Windows, designed to facilitate remote support, system administration, and remote work capabilities for businesses of all sizes. It offers a comprehensive suite of tools for seamless connection and management of remote computers.

csupport is a comprehensive platform offering live chat, customer support, and helpdesk functionalities designed to enhance customer engagement and streamline support operations. It provides tools for real-time communication, visitor tracking, ticketing, and knowledge base management.

Vtiger CRM is a comprehensive online customer relationship management platform designed to streamline sales, marketing, and customer service processes. It provides tools for lead tracking, email campaigns, sales automation, support ticket management, and inventory control, enabling businesses to build stronger customer relationships and drive growth.

Desk.com is a robust online customer support and help desk solution designed for small businesses and rapidly expanding companies. It centralizes customer interactions, streamlines support workflows, and provides tools for efficient issue resolution and customer engagement.

Axosoft simplifies project management, bug tracking, and customer support for development teams. Offering both hosted and on-premises options, it provides robust tools for agile methodologies, including Scrum and Kanban, alongside powerful help desk and reporting capabilities.

UserEngage is a comprehensive real-time customer engagement and marketing automation platform designed to help businesses of all sizes improve conversions and build stronger relationships through unified communication channels and intelligent automation.

Help Scout is a robust customer service platform designed for teams who prioritize email-based support. It offers a shared inbox, knowledge base, and reporting to streamline communication and improve customer satisfaction.

Web Help Desk is an affordable, powerful IT help desk and asset management solution designed to streamline support operations, manage IT assets effectively, and empower end-users through a comprehensive knowledge base. It offers robust ticketing, automated workflows, and integrated tools for enhanced efficiency.

Enchant is a customer support software designed to streamline communication and manage customer interactions efficiently. It offers a unified inbox, automation features, knowledge base, and reporting to empower support teams and enhance customer satisfaction. Built as a Software as a Service, it provides scalability and accessibility for businesses of all sizes.

Help Scout is a robust customer service platform designed for teams who prioritize email-based support. It offers a shared inbox, knowledge base, and reporting to streamline communication and improve customer satisfaction.

LiveZilla is a comprehensive customer support software offering live chat, helpdesk ticketing, knowledge base management, and real-time analytics to empower businesses in providing efficient and personalized customer service.

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Tender Support provides a comprehensive cloud-based platform for managing customer interactions, encompassing helpdesk ticketing, forums, knowledge base, and customer feedback tools to streamline support operations.

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.

GLPI is a free and open-source IT Asset Management and Service Desk system. It provides comprehensive features for managing hardware and software inventory, handling support tickets, and overseeing IT infrastructure efficiently.