Feature | Woopra | Firehose Chat |
---|---|---|
Customer Analytics | ||
Real-time analytics | ||
Stats | ||
Privacy focused | ||
Tag Manager | ||
Traffic Analysis | ||
Visitor recording | ||
Web log analysis | ||
Mouse Heatmaps | ||
User session recording | ||
Conversion Rate Optimization | ||
Customer Segmentation | ||
Data analytics | ||
Chat | ||
Customer service | ||
Customer support | ||
Live Chat | ||
Chat history | ||
Helpdesk ticketing | ||
Email automation | ||
Encrypted chat | ||
Knowledge Base structuring | ||
Chat Bot | ||
Support for Multiple Users | ||
Integrated Chat | ||
Knowledge base | ||
Online chat | ||
Workflow Automation | ||
Mailchimp integration | ||
Auto responder | ||
Behavioural targeting | ||
Blogging | ||
UI customization | ||
Customer Feedback | ||
Knowledge Management | ||
Automatic messages |