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Top Alternatives to OneDesk

Looking for OneDesk alternatives? We've curated 10 top alternatives that offer similar functionality. Whether you need options, free plans, or open source solutions, explore our comprehensive list to find the perfect fit for your needs.

UseResponse

UseResponse

Commercial

UseResponse is a comprehensive customer service software and online community platform offering a suite of tools including helpdesk ticketing, live chat, knowledge base, and feedback forums. It's designed to empower businesses to manage customer interactions effectively, build self-service options, gather valuable feedback, and cultivate an active community for enhanced customer satisfaction and product development.

Key Features

  • Integrated suite of support and community tools.
  • Strong features for gathering and managing customer feedback.
  • Flexible deployment options (SaaS and Dockerized).

vs OneDesk

Integrated suite of support and community tools. compared to OneDesk
UserVoice

UserVoice

Commercial

UserVoice is a customer feedback and engagement platform designed to help businesses understand what their users need and prioritize product development based on data-driven insights. It brings together various tools such as idea management, customer support, and knowledge bases to create a unified system for customer-centric product growth.

Key Features

  • Consolidates feedback, support, and knowledge base in one platform.
  • Effective democratic voting system for feature prioritization.
  • Transparent communication of product roadmaps to users.

vs OneDesk

Consolidates feedback, support, and knowledge base in one platform. compared to OneDesk
Get Satisfaction

Get Satisfaction

Commercial

Get Satisfaction is a customer community platform designed to enhance technical support, foster peer-to-peer assistance, and gather valuable customer feedback through forums, knowledge bases, and feedback tools.

Key Features

  • Strong platform for building and managing customer communities.
  • Effectively facilitates peer-to-peer support.
  • Integrated feedback tools provide valuable insights.

vs OneDesk

Strong platform for building and managing customer communities. compared to OneDesk
UserEcho

UserEcho

Commercial

UserEcho is a comprehensive customer service platform providing integrated tools for feedback management, knowledge bases, live chat, and helpdesk ticketing to improve customer satisfaction and team efficiency.

Key Features

  • Integrated feedback, knowledge base, and support in one platform.
  • Strong community feedback and suggestion management features.
  • Reduces support load through effective knowledge base.

vs OneDesk

Integrated feedback, knowledge base, and support in one platform. compared to OneDesk
Glisser

Glisser

Freemium

Glisser is an interactive presentation platform designed to boost engagement in live, virtual, and hybrid events. It transforms standard presentations into dynamic experiences by incorporating real-time audience interaction tools like live polls, Q&A, quizzes, and content sharing, making meetings, training sessions, and marketing events more effective and memorable.

Key Features

  • Deeply integrates interactive features directly into presentation slides.
  • Provides real-time data and analytics on audience engagement.
  • Supports a wide range of interactive elements like polls, Q&A, and quizzes.

vs OneDesk

Deeply integrates interactive features directly into presentation slides. compared to OneDesk
Survicate

Survicate

Freemium

Survicate is a comprehensive customer feedback platform tailored for SMBs, enabling businesses to collect valuable insights through various survey types and feedback widgets optimized for conversion and understanding customer behavior.

Key Features

  • Versatile survey types for multi-channel feedback collection.
  • Advanced targeting options for precise audience reach.
  • Strong integrations with popular business tools.

vs OneDesk

Versatile survey types for multi-channel feedback collection. compared to OneDesk
UserReport

UserReport

Free

UserReport provides website owners with free tools including online surveys and a feedback forum to understand user demographics, gather feedback, and identify areas for improvement. Gain insights into user needs and measure key metrics like Net Promoter Score to enhance user experience.

Key Features

  • Completely free to use
  • Combines surveys and feedback forum
  • Google Analytics integration for deeper insights

vs OneDesk

Completely free to use compared to OneDesk
idea.informer

Idea Informer is a comprehensive feedback management platform designed to empower organizations to collect, organize, and prioritize user ideas and suggestions. It serves as a central hub for fostering community engagement and driving product development based on valuable insights.

Key Features

  • Comprehensive feedback management with integrated community features.
  • Strong tools for prioritizing and actioning feedback.
  • Highly customizable to fit specific organizational needs.

vs OneDesk

Comprehensive feedback management with integrated community features. compared to OneDesk
HappyFox

HappyFox

Commercial

HappyFox is a robust cloud-based help desk and customer support software designed to streamline customer interactions and improve service efficiency through a unified ticketing system.

Key Features

  • Centralized ticketing system for multiple channels.
  • Comprehensive knowledge base feature for self-service.
  • Useful asset and task management capabilities.

vs OneDesk

Centralized ticketing system for multiple channels. compared to OneDesk
Tender Support

Tender Support

Commercial

Tender Support provides a comprehensive cloud-based platform for managing customer interactions, encompassing helpdesk ticketing, forums, knowledge base, and customer feedback tools to streamline support operations.

Key Features

  • Integrated helpdesk, forums, and knowledge base in one platform.
  • Strong emphasis on customer self-service reduces support volume.
  • Centralized ticketing system streamlines inquiry management.

vs OneDesk

Integrated helpdesk, forums, and knowledge base in one platform. compared to OneDesk

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