
idea.informer
Idea Informer is a comprehensive feedback management platform designed to empower organizations to collect, organize, and prioritize user ideas and suggestions. It serves as a central hub for fostering community engagement and driving product development based on valuable insights. Developed by Informer Technologies, Inc
About idea.informer
Idea Informer provides a robust set of tools for effectively managing customer feedback and fostering a vibrant user community. At its core, the platform facilitates the submission and organization of user ideas and suggestions. Users can easily contribute their thoughts through intuitive forms, and the system categorizes and presents these ideas in a structured and searchable format.
A key component of Idea Informer is its integrated forum and voting system. This allows users to engage in discussions around submitted ideas, provide constructive feedback, and vote on the suggestions they feel are most impactful. This crowdsourced approach helps surface the most popular and relevant ideas, providing valuable data for prioritization.
For internal teams, Idea Informer offers powerful features for managing and actioning feedback. Submitted ideas can be integrated with workflows, including Kanban boards and charting, to visualize the progress of implementing suggestions. Helpdesk ticketing integration streamlines the process of converting feedback into actionable tasks and ensures that user issues and suggestions are tracked and resolved efficiently.
Customization is a core strength of Idea Informer. Organizations can tailor the platform's appearance and functionality to align with their brand and specific needs. UI customization options allow for branding and layout adjustments, while advanced configurations like behavioral targeting and skip logic for forms enable precise data collection and feedback gathering. The platform also supports advanced filtering for managing large volumes of feedback.
Idea Informer recognizes the importance of integrating with existing tools. It offers Slack integration for seamless communication and notifications within teams. Sharing roadmaps allows organizations to transparently communicate the status of implementing feedback and keep their community informed. Features like anonymous commenting enable users to provide feedback without revealing their identity, which can encourage more candid contributions.
Additional functionalities include Single Sign-On for simplified access, German language support for broader accessibility, and applications that integrate with Google Analytics for tracking user engagement and behavior within the feedback platform. The knowledge management component helps in building a resource base related to frequently asked questions and recurring suggestions, reducing the need for repeated responses.
Pros & Cons
Pros
- Comprehensive feedback management with integrated community features.
- Strong tools for prioritizing and actioning feedback.
- Highly customizable to fit specific organizational needs.
- Facilitates transparency with roadmap sharing.
- Supports integration with key business tools like Slack and helpdesks.
Cons
- Complexity of advanced features may require a learning curve.
- Extensive feature set could be overwhelming for basic users.
- Potential for managing large volumes of feedback requires dedicated resources.
What Makes idea.informer Stand Out
Integrated Feedback & Community Platform
Combines feedback collection, forums, and voting into a single platform, fostering a vibrant community around product development.
Actionable Feedback Workflows
Features like Kanban boards and helpdesk integration streamline the process of converting feedback into actionable tasks.
High Degree of Customization
Extensive customization options for UI, forms, and workflows allow tailoring the platform to specific organizational needs.
What can idea.informer do?
Review
Idea Informer presents itself as a comprehensive solution for organizations seeking to effectively manage customer feedback and harness the power of their user community. The platform's core strength lies in its integrated approach, bringing together idea submission, forums, and voting under one roof. This creates a centralized space where users can not only submit their suggestions but also engage in discussions, validate ideas through voting, and feel heard by the organization. This holistic approach is a significant advantage compared to using disparate tools for feedback collection and community engagement.
The user interface is generally intuitive, facilitating easy submission of ideas and navigation through existing suggestions. The voting mechanism is straightforward and provides immediate insights into popular ideas, which is crucial for prioritization. The ability to add comments and participate in discussions adds a layer of depth to the feedback process, allowing for a more nuanced understanding of user needs and perspectives.
For administrators, Idea Informer provides robust tools for managing the influx of feedback. The ability to categorize and filter ideas is essential for keeping the platform organized, especially as the volume of submissions grows. The integration with Kanban boards and helpdesk ticketing systems is a major plus, helping organizations to transition feedback from a collection point to an actionable workflow. Visualizing the progress of implementing suggestions on a Kanban board offers valuable transparency both internally and potentially externally if the roadmap sharing feature is utilized.
Customization is another area where Idea Informer stands out. Organizations can significantly tailor the platform's appearance, forms, and even the logic behind feedback collection using features like behavioral targeting and skip logic. This flexibility ensures that the platform can be adapted to diverse use cases and integrate seamlessly with existing branding and processes. The inclusion of Single Sign-On simplifies user access, which can improve adoption rates.
However, while the feature set is extensive, the complexity of some advanced features might require a learning curve. Organizations new to formal feedback management might need time to fully leverage the capabilities of behavioral targeting or advanced workflow configurations. The depth of features, while beneficial, could potentially be overwhelming for smaller organizations with less complex needs or limited resources for platform administration.
The reporting and analytics capabilities, particularly through the Kanban chart and Google Analytics integration, are valuable for measuring the impact of feedback initiatives and understanding user engagement. Sharing roadmaps is a powerful tool for building trust and demonstrating that user feedback is being taken seriously and acted upon.
Overall, Idea Informer is a powerful and versatile feedback management platform suitable for organizations committed to listening to their users and building products based on their input. Its integrated community features, actionable workflow integrations, and extensive customization options make it a compelling choice for driving product development and fostering strong user relationships. While the depth of features might present a learning curve, the potential benefits in terms of improved products and increased user loyalty are significant.
Similar Software

OneDesk is a project management platform.

Get Satisfaction is a customer community software platform for technical support.

Survicate is an all-in-one customer feedback tool focused on SMB.

serEcho is a software solution for better customer service.

UseResponse is an all-in-one social CRM, help center, communication platform, customer service tool and customer support platform.

UserReport is a set of free, easy-to-use tools, that tell you who your users are, and what they want to achieve.

UserVoice lets You Capture User Feedback Software-as-a-Service (SaaS) company creating customer engagement tools.
Help others by voting if you like this software.
Compare with Similar Apps
Select any similar app below to compare it with idea.informer side by side.
Compare features, pricing, and reviews between these alternatives.
Compare features, pricing, and reviews between these alternatives.
Compare features, pricing, and reviews between these alternatives.
Compare features, pricing, and reviews between these alternatives.
Compare features, pricing, and reviews between these alternatives.
Compare features, pricing, and reviews between these alternatives.
Compare features, pricing, and reviews between these alternatives.