Apps to Helpdesk ticketing

Marker is a powerful visual bug reporting and feedback tool designed for development teams, designers, testers, and clients. It simplifies collecting, annotating, and submitting precise bug reports and visual feedback directly from any website, integrating seamlessly with popular project management and issue tracking systems.

OneDesk is a unified platform designed to streamline project management, customer feedback collection, and service management. It helps businesses manage tasks, projects, customer interactions, and product development all in one place.

LiveZilla is a comprehensive customer support software offering live chat, helpdesk ticketing, knowledge base management, and real-time analytics to empower businesses in providing efficient and personalized customer service.

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Visitlead Live Chat is a comprehensive live chat and customer support software designed to enhance online engagement, provide real-time assistance to website visitors, and streamline customer service operations through integrated tools like chat, ticketing, and knowledge base management.

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.

Eyenewton is a comprehensive platform designed to help businesses gather, analyze, and act upon customer feedback through customizable widgets and integrated engagement tools.

GLPI is a free and open-source IT Asset Management and Service Desk system. It provides comprehensive features for managing hardware and software inventory, handling support tickets, and overseeing IT infrastructure efficiently.

Brimir is an open-source, self-hosted helpdesk ticketing system designed to streamline customer support operations. It provides a centralized platform for managing customer inquiries, tracking support tickets, and collaborating with team members. Brimir aims to be a flexible and customizable solution for businesses of all sizes.

ClickDesk revolutionizes customer support with unified live chat, voice chat, and helpdesk ticketing. Engage visitors in real-time, provide instant assistance, and streamline support operations to boost satisfaction and drive sales through personalized interactions.

Crisp is a comprehensive customer messaging platform designed to enhance communication between businesses and their customers. It combines live chat, email, social media, and a knowledge base into a unified inbox, enabling efficient support and engagement.

Lansweeper Network Inventory is a comprehensive, agentless IT asset management and network discovery solution designed for Windows environments. It provides detailed inventory of all connected devices without requiring agent installations.

Kliqqi is a flexible open-source content management system designed to build community-driven social networks, idea boards, and news aggregators. It emphasizes user participation and customization to create tailored online communities.

OTRS ITSM is a comprehensive IT Service Management solution designed to optimize business processes, manage IT infrastructure, and enhance customer support. It provides a robust set of tools for ticketing, workflow automation, asset management, and knowledge base creation, all delivered through a web-based interface.

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.

Deskero is a comprehensive helpdesk and customer support software designed to streamline communication, manage tickets, and build a strong relationship with your customers across various channels, including social media.

MindArray is a comprehensive network monitoring and management solution designed to provide real-time visibility, performance analytics, and automation capabilities для enterprises. It includes features for network, server, application, and cloud monitoring, along with key functionalities like Business Service Management (BSM) and Service Level Agreement (SLA) reporting.

Firehose Chat offered a comprehensive live chat solution for websites, enabling businesses to provide real-time customer support, engage visitors, and gather valuable insights. It combined live chat capabilities with tools for knowledge management, automation, and analytics.

LiveAgent is a comprehensive, multi-channel customer support platform designed to streamline communication and enhance customer satisfaction through integrated ticketing, live chat, knowledge base, and call center functionalities.

Intercom is a comprehensive customer messaging platform designed to help businesses acquire, engage, and support customers through personalized communication across various channels, including live chat, email, and in-app messages. It consolidates customer interactions and data for improved sales, marketing, and support workflows.

Enchant is a customer support software designed to streamline communication and manage customer interactions efficiently. It offers a unified inbox, automation features, knowledge base, and reporting to empower support teams and enhance customer satisfaction. Built as a Software as a Service, it provides scalability and accessibility for businesses of all sizes.

Tuleap Open ALM is a comprehensive open-source platform designed for agile project management and software development teams. It integrates various tools like Git, Kanban, Scrum, and issue tracking into a single, unified environment.

Web Help Desk is an affordable, powerful IT help desk and asset management solution designed to streamline support operations, manage IT assets effectively, and empower end-users through a comprehensive knowledge base. It offers robust ticketing, automated workflows, and integrated tools for enhanced efficiency.

UserEngage is a comprehensive real-time customer engagement and marketing automation platform designed to help businesses of all sizes improve conversions and build stronger relationships through unified communication channels and intelligent automation.

FogBugz is a comprehensive web-based project management system designed to streamline development workflows. It integrates bug and issue tracking, project organization, team collaboration, and customer support features into a single platform, making it ideal for software development teams of all sizes.

Pure Chat is a live chat software designed to help businesses connect with website visitors in real-time, answering questions and converting prospective leads into paying customers.

Desk.com is a robust online customer support and help desk solution designed for small businesses and rapidly expanding companies. It centralizes customer interactions, streamlines support workflows, and provides tools for efficient issue resolution and customer engagement.

Flyspray is a powerful yet lightweight, web-based bug tracking system designed to streamline software development and project management workflows. Built in PHP, it offers a customizable platform for tracking bugs, managing tasks, and fostering team collaboration.

YouTrack is a powerful and flexible bug tracker, issue tracking system, and project management software designed for development teams. It provides a centralized hub for managing projects, tracking tasks, reporting bugs, and collaborating efficiently, offering a highly customizable workflow and extensive integrations.

csupport is a comprehensive platform offering live chat, customer support, and helpdesk functionalities designed to enhance customer engagement and streamline support operations. It provides tools for real-time communication, visitor tracking, ticketing, and knowledge base management.