Linux Softwares to Helpdesk ticketing

OneDesk is a unified platform designed to streamline project management, customer feedback collection, and service management. It helps businesses manage tasks, projects, customer interactions, and product development all in one place.

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Visitlead Live Chat is a comprehensive live chat and customer support software designed to enhance online engagement, provide real-time assistance to website visitors, and streamline customer service operations through integrated tools like chat, ticketing, and knowledge base management.

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.

GLPI is a free and open-source IT Asset Management and Service Desk system. It provides comprehensive features for managing hardware and software inventory, handling support tickets, and overseeing IT infrastructure efficiently.

Brimir is an open-source, self-hosted helpdesk ticketing system designed to streamline customer support operations. It provides a centralized platform for managing customer inquiries, tracking support tickets, and collaborating with team members. Brimir aims to be a flexible and customizable solution for businesses of all sizes.

Crisp is a comprehensive customer messaging platform designed to enhance communication between businesses and their customers. It combines live chat, email, social media, and a knowledge base into a unified inbox, enabling efficient support and engagement.

Kliqqi is a flexible open-source content management system designed to build community-driven social networks, idea boards, and news aggregators. It emphasizes user participation and customization to create tailored online communities.

OTRS ITSM is a comprehensive IT Service Management solution designed to optimize business processes, manage IT infrastructure, and enhance customer support. It provides a robust set of tools for ticketing, workflow automation, asset management, and knowledge base creation, all delivered through a web-based interface.

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.

MindArray is a comprehensive network monitoring and management solution designed to provide real-time visibility, performance analytics, and automation capabilities для enterprises. It includes features for network, server, application, and cloud monitoring, along with key functionalities like Business Service Management (BSM) and Service Level Agreement (SLA) reporting.

Tuleap Open ALM is a comprehensive open-source platform designed for agile project management and software development teams. It integrates various tools like Git, Kanban, Scrum, and issue tracking into a single, unified environment.

Web Help Desk is an affordable, powerful IT help desk and asset management solution designed to streamline support operations, manage IT assets effectively, and empower end-users through a comprehensive knowledge base. It offers robust ticketing, automated workflows, and integrated tools for enhanced efficiency.

UserEngage is a comprehensive real-time customer engagement and marketing automation platform designed to help businesses of all sizes improve conversions and build stronger relationships through unified communication channels and intelligent automation.

FogBugz is a comprehensive web-based project management system designed to streamline development workflows. It integrates bug and issue tracking, project organization, team collaboration, and customer support features into a single platform, making it ideal for software development teams of all sizes.

Flyspray is a powerful yet lightweight, web-based bug tracking system designed to streamline software development and project management workflows. Built in PHP, it offers a customizable platform for tracking bugs, managing tasks, and fostering team collaboration.

YouTrack is a powerful and flexible bug tracker, issue tracking system, and project management software designed for development teams. It provides a centralized hub for managing projects, tracking tasks, reporting bugs, and collaborating efficiently, offering a highly customizable workflow and extensive integrations.

Fossil is a simple, high-reliability, distributed software configuration management system designed for ease of use and integration.

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base.

tawk.to is a free live chat platform that allows businesses to engage directly with website visitors, monitor activity, and provide real-time support. It offers a comprehensive suite of tools for customer service and visitor monitoring.

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

Trac is a mature open-source, web-based project management and bug tracking system. It integrates closely with version control systems and provides a wiki for documentation, making it a comprehensive tool for software development teams.

OTRS Business Solution™ is a leading enterprise-grade help desk and customer service management software designed to streamline support operations, improve agent productivity, and elevate customer satisfaction through a comprehensive suite of features and robust automation capabilities.