Customer Support Softwares and Apps

Discover best Customer Support softwares, apps and websites.

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EspoCRM

EspoCRM

Open Source

EspoCRM is a powerful and flexible open-source Customer Relationship Management solution designed for businesses of all sizes. It helps manage customer interactions, automate sales and marketing processes, and gain valuable insights into your relationships to drive growth and efficiency.

Open Source and Free (for the core product), offering significant cost savings.
Dropbox integration
Business & Commerce
SugarCRM

SugarCRM

Commercial

SugarCRM is a comprehensive Customer Relationship Management (CRM) platform designed to help businesses of all sizes optimize their sales, marketing, and customer service processes. It provides a single view of customer interactions, automates workflows, and offers powerful reporting and analytics to drive better decision-making.

Comprehensive features for sales, marketing, and service.
Contacts
Business & Commerce Development Office & Productivity
UserVoice

UserVoice

Commercial

UserVoice is a customer feedback and engagement platform designed to help businesses understand what their users need and prioritize product development based on data-driven insights. It brings together various tools such as idea management, customer support, and knowledge bases to create a unified system for customer-centric product growth.

Consolidates feedback, support, and knowledge base in one platform.
Multiple languages
Business & Commerce
Deskero

Deskero

Commercial

Deskero is a comprehensive helpdesk and customer support software designed to streamline communication, manage tickets, and build a strong relationship with your customers across various channels, including social media.

Strong social media integration for comprehensive support
Customizable
Business & Commerce Social & Communications
Zoho CRM

Zoho CRM

Freemium

Zoho CRM is a cloud-based customer relationship management platform designed to manage sales, marketing, and support activities within a unified system.

Comprehensive feature set covering sales, marketing, and support
Customer support
Business & Commerce Office & Productivity
Desk.com

Desk.com

Commercial

Desk.com is a robust online customer support and help desk solution designed for small businesses and rapidly expanding companies. It centralizes customer interactions, streamlines support workflows, and provides tools for efficient issue resolution and customer engagement.

Centralized management of customer interactions from multiple channels.
Customer support
Business & Commerce
OTRS Business Solution™

OTRS Business Solution™ is a leading enterprise-grade help desk and customer service management software designed to streamline support operations, improve agent productivity, and elevate customer satisfaction through a comprehensive suite of features and robust automation capabilities.

Highly customizable to fit specific workflows.
Customer support
Business & Commerce
MightyCall

MightyCall

Freemium

MightyCall is a virtual phone system designed specifically for small businesses and entrepreneurs. It offers a comprehensive suite of communication tools, including virtual phone numbers, call management features, and integrations, to help businesses manage customer interactions effectively and project a professional image without needing a traditional office phone system.

Provides dedicated business phone numbers (local and toll-free).
Auto-Attendant
Business & Commerce
1click.io

1click.io

Freemium

1click.io is a comprehensive online live chat and communication platform designed for B2C businesses. It facilitates real-time interactions with customers through video, voice, and text chat, enhanced by collaborative features like screen sharing and conversation recording for improved support and engagement.

Comprehensive feature set including video, voice, and text chat.
Integration with CRMs
Business & Commerce Social & Communications
tawk.to

tawk.to

Free

tawk.to is a free live chat platform that allows businesses to engage directly with website visitors, monitor activity, and provide real-time support. It offers a comprehensive suite of tools for customer service and visitor monitoring.

Completely free with a comprehensive feature set.
Chat history
Business & Commerce Social & Communications
Userlike Live Chat

Userlike Live Chat is a professional and lightweight live chat software designed to enhance customer communication and support directly on your website and through popular messaging channels.

Seamless integration with messaging apps like WhatsApp.
Program Launchers
Business & Commerce
Drift

Drift

Freemium

Drift is a leading conversation cloud platform that transforms website visitors into qualified leads and satisfied customers through real-time conversations, automated bots, and personalized engagement.

Accelerates lead qualification and conversion through instant conversations.
Onboarding
Business & Commerce Education & Reference Social & Communications
UserEngage

UserEngage

Commercial

UserEngage is a comprehensive real-time customer engagement and marketing automation platform designed to help businesses of all sizes improve conversions and build stronger relationships through unified communication channels and intelligent automation.

All-in-one platform for live chat, email, automation, and helpdesk.
Onboarding
Business & Commerce Education & Reference Network & Admin
Request Tracker

Request Tracker

Open Source

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.

Extremely customizable and adaptable to various workflows.
Bug reporting
Business & Commerce Development
csupport

csupport

Commercial

csupport is a comprehensive platform offering live chat, customer support, and helpdesk functionalities designed to enhance customer engagement and streamline support operations. It provides tools for real-time communication, visitor tracking, ticketing, and knowledge base management.

Integrated platform for chat, helpdesk, and knowledge base.
Chat
Business & Commerce Social & Communications
Helprace

Helprace

Commercial

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Integrated ticketing, knowledge base, forums, and feedback tools in one platform...
Multiple languages
Business & Commerce
Toky

Toky

Freemium

Toky is a comprehensive cloud-based phone system designed for businesses, offering voice calls, SMS, call recording, and integrations with various CRM and business tools. It provides teams with a flexible and powerful communication platform for customer support and internal collaboration.

Cloud-based and easy to deploy
Call recording
Business & Commerce Social & Communications
Jitbit Helpdesk

Jitbit Helpdesk

Commercial

Jitbit Helpdesk is a powerful and flexible web-based helpdesk software designed for IT and customer support teams. It offers robust ticketing, a comprehensive knowledge base, and seamless email integration to streamline support operations and improve efficiency.

Strong email-to-ticket conversion and management.
Customer support
Business & Commerce
HappyFox

HappyFox

Commercial

HappyFox is a robust cloud-based help desk and customer support software designed to streamline customer interactions and improve service efficiency through a unified ticketing system.

Centralized ticketing system for multiple channels.
Email tracking
Business & Commerce Development
Enchant

Enchant

Commercial

Enchant is a customer support software designed to streamline communication and manage customer interactions efficiently. It offers a unified inbox, automation features, knowledge base, and reporting to empower support teams and enhance customer satisfaction. Built as a Software as a Service, it provides scalability and accessibility for businesses of all sizes.

Centralized unified inbox for all customer communications.
Customer service
Business & Commerce
SupportBee

SupportBee

Commercial

SupportBee is an email ticketing system designed to streamline customer support for teams. It centralizes support emails, enables team collaboration, and offers features like knowledge base management and reporting to improve efficiency.

Clean and intuitive user interface
Customer support
Business & Commerce
Olark

Olark

Freemium

Olark is a live chat software designed to help businesses connect with website visitors in real-time, improving customer support and driving sales with proactive engagement and insightful analytics.

Easy to set up and use for both agents and administrators.
Customer support
Business & Commerce Network & Admin Social & Communications
LiveZilla

LiveZilla

Freemium

LiveZilla is a comprehensive customer support software offering live chat, helpdesk ticketing, knowledge base management, and real-time analytics to empower businesses in providing efficient and personalized customer service.

Integrated live chat, ticketing, and knowledge base in one platform.
Customer support
Business & Commerce
Firehose Chat

Firehose Chat

Freemium

Firehose Chat offered a comprehensive live chat solution for websites, enabling businesses to provide real-time customer support, engage visitors, and gather valuable insights. It combined live chat capabilities with tools for knowledge management, automation, and analytics.

Enabled real-time customer support on websites.
Chat
Business & Commerce Social & Communications
ClickDesk

ClickDesk

Commercial

ClickDesk revolutionizes customer support with unified live chat, voice chat, and helpdesk ticketing. Engage visitors in real-time, provide instant assistance, and streamline support operations to boost satisfaction and drive sales through personalized interactions.

Unified platform for live chat, voice chat, and helpdesk.
Customer service
Business & Commerce Social & Communications
Visitlead Live Chat

Visitlead Live Chat

Commercial

Visitlead Live Chat is a comprehensive live chat and customer support software designed to enhance online engagement, provide real-time assistance to website visitors, and streamline customer service operations through integrated tools like chat, ticketing, and knowledge base management.

Integrated live chat and helpdesk ticketing for streamlined support.
Customer service
Business & Commerce Social & Communications
Crisp

Crisp

Freemium

Crisp is a comprehensive customer messaging platform designed to enhance communication between businesses and their customers. It combines live chat, email, social media, and a knowledge base into a unified inbox, enabling efficient support and engagement.

Consolidates multiple communication channels into a single inbox.
Customer support
Business & Commerce Network & Admin Social & Communications
Pure Chat

Pure Chat

Freemium

Pure Chat is a live chat software designed to help businesses connect with website visitors in real-time, answering questions and converting prospective leads into paying customers.

Easy to set up and use interface.
Chat
Business & Commerce Social & Communications
Lime Talk

Lime Talk

Commercial

Lime Talk is a robust live chat solution designed to connect businesses with their website visitors in real-time, providing instant support, answering questions, and boosting engagement to increase conversions and customer satisfaction.

Real-time visitor monitoring provides valuable insights.
Customer Chat
Business & Commerce Social & Communications
Banckle Chat

Banckle Chat

Commercial

Banckle Chat was a comprehensive online chat and customer support solution designed to enhance customer engagement and streamline service operations. It offered a range of tools including live chat, visitor tracking, and integrated features for efficient customer interaction.

Integrated live chat and visitor tracking for proactive engagement.
Chat history
Business & Commerce File Sharing Social & Communications
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