Customer Support Softwares and Apps

SupportBee is an email ticketing system designed to streamline customer support for teams. It centralizes support emails, enables team collaboration, and offers features like knowledge base management and reporting to improve efficiency.

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

UserVoice is a customer feedback and engagement platform designed to help businesses understand what their users need and prioritize product development based on data-driven insights. It brings together various tools such as idea management, customer support, and knowledge bases to create a unified system for customer-centric product growth.

Userlike Live Chat is a professional and lightweight live chat software designed to enhance customer communication and support directly on your website and through popular messaging channels.

Lime Talk is a robust live chat solution designed to connect businesses with their website visitors in real-time, providing instant support, answering questions, and boosting engagement to increase conversions and customer satisfaction.

PhraseExpander is a powerful text expander and automation tool for Windows users, particularly beneficial for professionals who deal with repetitive typing and complex templates. It boosts productivity by enabling users to insert frequently used text, phrases, and entire documents with just a few keystrokes or mouse gestures.

tawk.to is a free live chat platform that allows businesses to engage directly with website visitors, monitor activity, and provide real-time support. It offers a comprehensive suite of tools for customer service and visitor monitoring.

Zendesk is a leading cloud-based customer service and support platform designed to help businesses build better customer relationships. It offers a suite of tools including ticketing, live chat, knowledge base, and community forums to streamline support operations and improve customer satisfaction.

Banckle Chat was a comprehensive online chat and customer support solution designed to enhance customer engagement and streamline service operations. It offered a range of tools including live chat, visitor tracking, and integrated features for efficient customer interaction.

Smartsupp is a comprehensive customer communication platform offering live chat, chatbots, and a shared inbox to streamline support and boost sales directly on your website. It provides valuable insights into visitor behavior and facilitates efficient communication across multiple channels.

SugarCRM is a comprehensive Customer Relationship Management (CRM) platform designed to help businesses of all sizes optimize their sales, marketing, and customer service processes. It provides a single view of customer interactions, automates workflows, and offers powerful reporting and analytics to drive better decision-making.

osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base.

MightyCall is a virtual phone system designed specifically for small businesses and entrepreneurs. It offers a comprehensive suite of communication tools, including virtual phone numbers, call management features, and integrations, to help businesses manage customer interactions effectively and project a professional image without needing a traditional office phone system.

OTRS Business Solution™ is a leading enterprise-grade help desk and customer service management software designed to streamline support operations, improve agent productivity, and elevate customer satisfaction through a comprehensive suite of features and robust automation capabilities.

Jitbit Helpdesk is a powerful and flexible web-based helpdesk software designed for IT and customer support teams. It offers robust ticketing, a comprehensive knowledge base, and seamless email integration to streamline support operations and improve efficiency.

TeamWox is a comprehensive business management software designed to streamline collaboration, communication, and workflows within an organization.

TeamSupport is a comprehensive customer support platform designed specifically for Business-to-Business (B2B) companies. It enhances customer service operations, streamlines internal collaboration, and provides deep insights into customer health and ticket resolution, ultimately aiming to reduce support costs while improving customer satisfaction.

1click.io is a comprehensive online live chat and communication platform designed for B2C businesses. It facilitates real-time interactions with customers through video, voice, and text chat, enhanced by collaborative features like screen sharing and conversation recording for improved support and engagement.

Zent.IO is a robust cloud-based omnichannel contact center software designed to streamline customer interactions across multiple channels, including voice, chat, email, and ticketing, providing a unified platform for enhanced customer service and team collaboration.

The Trustbadge is a powerful customer review platform designed for e-commerce businesses. It empowers online shops to collect genuine customer feedback, display trust elements like buyer protection and star ratings, and enhance online reputation and trust, ultimately driving higher conversion rates and sales.

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

EspoCRM is a powerful and flexible open-source Customer Relationship Management solution designed for businesses of all sizes. It helps manage customer interactions, automate sales and marketing processes, and gain valuable insights into your relationships to drive growth and efficiency.

csupport is a comprehensive platform offering live chat, customer support, and helpdesk functionalities designed to enhance customer engagement and streamline support operations. It provides tools for real-time communication, visitor tracking, ticketing, and knowledge base management.

Vtiger CRM is a comprehensive online customer relationship management platform designed to streamline sales, marketing, and customer service processes. It provides tools for lead tracking, email campaigns, sales automation, support ticket management, and inventory control, enabling businesses to build stronger customer relationships and drive growth.

Desk.com is a robust online customer support and help desk solution designed for small businesses and rapidly expanding companies. It centralizes customer interactions, streamlines support workflows, and provides tools for efficient issue resolution and customer engagement.

Pure Chat is a live chat software designed to help businesses connect with website visitors in real-time, answering questions and converting prospective leads into paying customers.

Zoho CRM is a cloud-based customer relationship management platform designed to manage sales, marketing, and support activities within a unified system.

UserEngage is a comprehensive real-time customer engagement and marketing automation platform designed to help businesses of all sizes improve conversions and build stronger relationships through unified communication channels and intelligent automation.

Help Scout is a robust customer service platform designed for teams who prioritize email-based support. It offers a shared inbox, knowledge base, and reporting to streamline communication and improve customer satisfaction.

VisionProject is a comprehensive project management platform designed to streamline workflows, enhance team collaboration, and provide robust tools for managing projects of varying complexity. It caters to businesses looking for an all-in-one solution for task management, resource allocation, client communication, and issue tracking.

Help Scout is a robust customer service platform designed for teams who prioritize email-based support. It offers a shared inbox, knowledge base, and reporting to streamline communication and improve customer satisfaction.

LiveZilla is a comprehensive customer support software offering live chat, helpdesk ticketing, knowledge base management, and real-time analytics to empower businesses in providing efficient and personalized customer service.

Olark is a live chat software designed to help businesses connect with website visitors in real-time, improving customer support and driving sales with proactive engagement and insightful analytics.

Toky is a comprehensive cloud-based phone system designed for businesses, offering voice calls, SMS, call recording, and integrations with various CRM and business tools. It provides teams with a flexible and powerful communication platform for customer support and internal collaboration.

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Infusionsoft, now Keap, is a powerful all-in-one CRM, sales, and marketing automation platform designed specifically for small businesses. It helps businesses organize contacts, automate sales processes, and execute targeted marketing campaigns.