Ticketing Softwares and Apps

osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base.

Freshservice is an IT service management (ITSM) platform built on the Freshdesk customer support platform, offering a consolidated solution for IT teams to manage incidents, assets, and service requests efficiently.

Bugzilla is a robust, web-based bug tracking system designed to help individuals and organizations manage project development.

Assembla is a comprehensive platform for software development teams, offering robust version control hosting (SVN, Perforce, Git), agile project management tools, and collaboration features. It streamlines workflows, tracks tasks, and provides insights for efficient project delivery.

OTRS Business Solution™ is a leading enterprise-grade help desk and customer service management software designed to streamline support operations, improve agent productivity, and elevate customer satisfaction through a comprehensive suite of features and robust automation capabilities.

Jitbit Helpdesk is a powerful and flexible web-based helpdesk software designed for IT and customer support teams. It offers robust ticketing, a comprehensive knowledge base, and seamless email integration to streamline support operations and improve efficiency.

Weemss is a comprehensive, cloud-based event management software designed to streamline every aspect of organizing and running events, from registration and ticketing to attendee management and award ceremonies. It provides a self-service platform for creating and managing various event types efficiently.

TeamSupport is a comprehensive customer support platform designed specifically for Business-to-Business (B2B) companies. It enhances customer service operations, streamlines internal collaboration, and provides deep insights into customer health and ticket resolution, ultimately aiming to reduce support costs while improving customer satisfaction.

Zent.IO is a robust cloud-based omnichannel contact center software designed to streamline customer interactions across multiple channels, including voice, chat, email, and ticketing, providing a unified platform for enhanced customer service and team collaboration.

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

Futuramo Visual Tickets is a revolutionary project communication and issue tracking tool that transforms bug tracking, request management, and feedback gathering into a visual and collaborative process. It streamlines team workflows and enhances communication by enabling users to report issues directly on screenshots.

Desk.com is a robust online customer support and help desk solution designed for small businesses and rapidly expanding companies. It centralizes customer interactions, streamlines support workflows, and provides tools for efficient issue resolution and customer engagement.

Help Scout is a robust customer service platform designed for teams who prioritize email-based support. It offers a shared inbox, knowledge base, and reporting to streamline communication and improve customer satisfaction.

Web Help Desk is an affordable, powerful IT help desk and asset management solution designed to streamline support operations, manage IT assets effectively, and empower end-users through a comprehensive knowledge base. It offers robust ticketing, automated workflows, and integrated tools for enhanced efficiency.

Ticket Tailor is an online ticketing platform designed to empower event organizers of all sizes to sell tickets directly and independently. It provides a user-friendly interface and a comprehensive set of tools to manage events, sell tickets, and process payments without relying on large, commission-heavy ticketing marketplaces.

Enchant is a customer support software designed to streamline communication and manage customer interactions efficiently. It offers a unified inbox, automation features, knowledge base, and reporting to empower support teams and enhance customer satisfaction. Built as a Software as a Service, it provides scalability and accessibility for businesses of all sizes.

DeskPRO is a comprehensive helpdesk and customer support software platform designed to streamline communication, manage customer interactions, and improve service efficiency for businesses of all sizes.

LiveAgent is a comprehensive, multi-channel customer support platform designed to streamline communication and enhance customer satisfaction through integrated ticketing, live chat, knowledge base, and call center functionalities.

Deskero is a comprehensive helpdesk and customer support software designed to streamline communication, manage tickets, and build a strong relationship with your customers across various channels, including social media.

LiveChat is a comprehensive online customer service solution providing live chat, built-in help desk, and web analytics to engage deeply with website visitors and support customers efficiently.

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.

PHPBack is an open-source feedback and suggestion system designed to help businesses collect, manage, and act upon customer feedback. It provides tools for suggestion voting, helpdesk ticketing, and customizable workflows to improve communication and product development based on user input.

HappyFox is a robust cloud-based help desk and customer support software designed to streamline customer interactions and improve service efficiency through a unified ticketing system.

Brimir is an open-source, self-hosted helpdesk ticketing system designed to streamline customer support operations. It provides a centralized platform for managing customer inquiries, tracking support tickets, and collaborating with team members. Brimir aims to be a flexible and customizable solution for businesses of all sizes.

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.

Picatic is a comprehensive event management and online ticketing platform designed to facilitate event planning, promotion, and attendee registration for a wide range of events, from small gatherings to large-scale conferences.

Help Scout is a robust customer service platform designed for teams who prioritize email-based support. It offers a shared inbox, knowledge base, and reporting to streamline communication and improve customer satisfaction.

Picatic is a comprehensive event management and online ticketing platform designed to facilitate event planning, promotion, and attendee registration for a wide range of events, from small gatherings to large-scale conferences.

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.

Brimir is an open-source, self-hosted helpdesk ticketing system designed to streamline customer support operations. It provides a centralized platform for managing customer inquiries, tracking support tickets, and collaborating with team members. Brimir aims to be a flexible and customizable solution for businesses of all sizes.

HappyFox is a robust cloud-based help desk and customer support software designed to streamline customer interactions and improve service efficiency through a unified ticketing system.

PHPBack is an open-source feedback and suggestion system designed to help businesses collect, manage, and act upon customer feedback. It provides tools for suggestion voting, helpdesk ticketing, and customizable workflows to improve communication and product development based on user input.