CiviCRM vs Freshsales : Which is Better?

CiviCRM icon

CiviCRM

CiviCRM is a web-based, open source, internationalized suite of software for constituency relationship management, that falls under the broad rubric of customer relationship management. Developed by CiviCRM

License: Open Source

Categories: Business & Commerce

Apps available for Online

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Freshsales icon

Freshsales

Freshsales is a full-fledged Sales CRM software for Business. Developed by Freshdesk Inc.

License: Freemium

Apps available for Mac OS X Windows Online Android iPhone

CiviCRM VS Freshsales

CiviCRM is an open-source CRM solution that offers extensive customization options, making it ideal for nonprofits and organizations with unique needs. Freshsales, on the other hand, provides a more user-friendly experience with a focus on sales management, making it suitable for businesses looking for a straightforward CRM solution.

CiviCRM

Pros:

  • Open-source and customizable
  • Comprehensive CRM features
  • Strong community support
  • Nonprofit-focused tools
  • Flexible deployment options

Cons:

  • Steeper learning curve
  • Requires technical expertise for customization
  • Limited mobile functionality

Freshsales

Pros:

  • User-friendly interface
  • Robust sales pipeline management
  • Integration with various apps
  • Advanced reporting and analytics
  • Good customer support

Cons:

  • Limited customization compared to CiviCRM
  • Pricing can be a concern for smaller businesses
  • Some features may not be as robust as competitors

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