Pure Chat vs tawk.to : Which is Better?

Pure Chat icon

Pure Chat

Pure Chat helps you message multiple leads and customers at once–instead of spending hours talking on the phone. Developed by Pure Chat

License: Freemium

Apps available for Online Android iPhone Android Tablet iPad

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tawk.to icon

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. Developed by tawkto

License: Free

Apps available for Mac OS X Windows Linux Online Android

Pure Chat VS tawk.to

Pure Chat is ideal for small to medium-sized businesses looking for a straightforward live chat solution with excellent customer support, while tawk.to offers a more feature-rich platform with advanced automation and analytics, making it suitable for businesses of all sizes.

Pure Chat

Pros:

  • Simple and intuitive user interface
  • Excellent customer support
  • Great for small to medium-sized businesses
  • Offers a free plan with essential features
  • Easy integration with various platforms

Cons:

  • Limited features on the free plan
  • No built-in chatbot functionality
  • Fewer integrations compared to tawk.to
  • Less effective for larger enterprises

tawk.to

Pros:

  • Free to use with no limits on messaging
  • Highly customizable chat widget
  • Supports multiple languages
  • Offers automated responses and chatbots
  • Excellent analytics and reporting features

Cons:

  • Can be overwhelming for new users due to many features
  • Some features are only available in paid plans
  • Occasional issues with performance under heavy traffic
  • Limited customer support for free users

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