TeamViewer vs Bomgar : Which is Better?

TeamViewer icon

TeamViewer

TeamViewer is a remote desktop sharing software which is normally used for remote troubleshooting. It is known for remote desktop sharing, online meetings and remote control. Developed by TeamViewer GmbH

License: Free Personal

Categories: Network & Admin OS & Utilities

Apps available for Mac OS X Windows Linux Android iPhone

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Bomgar icon

Bomgar

Bomgar is a remote support solution that allows support technicians to remotely connect to end-user systems through firewalls from their computer or mobile. Developed by Bomgar Corporation

License: Commercial

Categories: Network & Admin

Apps available for Mac OS X Windows Linux Windows Mobile Android

TeamViewer VS Bomgar

Bomgar is geared towards IT professionals with strong security and support features but lacks collaboration tools. TeamViewer offers a more user-friendly experience with extensive collaboration options, making it suitable for a wider range of users beyond IT support.

TeamViewer

Pros:

  • User-friendly interface
  • Great cross-platform support
  • Collaboration tools
  • Support for IoT devices
  • Flexible pricing options

Cons:

  • Price can increase with advanced features
  • Session recording not available
  • Customization options are limited

Bomgar

Pros:

  • Strong security features
  • Excellent for IT support
  • Session recording capabilities
  • Custom branding options
  • Robust unattended access

Cons:

  • Limited collaboration features
  • Higher cost compared to some alternatives
  • Less intuitive for non-technical users

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