GoToAssist vs TeamViewer : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

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TeamViewer icon

TeamViewer

TeamViewer is a remote desktop sharing software which is normally used for remote troubleshooting. It is known for remote desktop sharing, online meetings and remote control. Developed by TeamViewer GmbH

License: Free Personal

Categories: Network & Admin OS & Utilities

Apps available for Mac OS X Windows Linux Android iPhone

GoToAssist VS TeamViewer

GoToAssist is ideal for technical support teams with its user-friendly interface and strong security features, while TeamViewer offers a broader range of features and customization options, making it more versatile for various remote access needs.

GoToAssist

Pros:

  • User-friendly interface
  • Excellent customer support
  • Great for technical support teams
  • Reliable performance in remote sessions
  • Strong security features

Cons:

  • Limited advanced features compared to competitors
  • Higher cost for some plans
  • Less suitable for personal use

TeamViewer

Pros:

  • Wide range of features
  • Highly customizable
  • Excellent for remote access and control
  • Strong file transfer capabilities
  • Good performance in high-latency environments

Cons:

  • Can be complex for beginners
  • Pricing can be high for small teams
  • Some features may require additional setup

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