UltraVNC vs GoToAssist : Which is Better?

UltraVNC icon

UltraVNC

UltraVNC (sometimes written uVNC), an open-source remote-administration/remote-desktop-software utility for Microsoft Windows. Developed by UltraVNC

License: Open Source

Categories: Network & Admin

Apps available for Windows

VS
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GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

UltraVNC VS GoToAssist

UltraVNC is a free, open-source remote desktop solution with high customization options, making it suitable for tech-savvy users. GoToAssist, on the other hand, is a subscription-based tool focused on providing remote support with a user-friendly interface and built-in ticketing, making it ideal for businesses.

UltraVNC

Pros:

  • Open-source and free to use
  • Supports multiple platforms (Windows, Mac, Linux)
  • Customizable with various plugins
  • File transfer capabilities
  • Remote desktop access over the internet

Cons:

  • Requires technical knowledge to set up and configure
  • Limited customer support due to being open-source
  • Performance may vary depending on the internet connection

GoToAssist

Pros:

  • Cross-platform support (Windows, Mac, Linux, mobile)
  • Easy to use with a user-friendly interface
  • Includes built-in support ticketing system
  • High-quality remote support
  • Secure connection with encryption

Cons:

  • Primarily designed for remote support, not collaboration
  • Subscription-based pricing can be expensive for some users
  • Internet connection required for all features

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