Zoho Assist vs ISL AlwaysOn : Which is Better?

Zoho Assist icon

Zoho Assist

Zoho Assist is a remote assist software for providing remote software support. Developed by Zoho Corporation

License: Commercial

Categories: Business & Commerce File Sharing Network & Admin Office & Productivity

Apps available for Mac Windows Linux Web Android

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ISL AlwaysOn icon

ISL AlwaysOn

ISL AlwaysOn is a software for providing remote support. Developed by ISL Online

License: Commercial

Categories: Network & Admin

Apps available for Mac OS X Windows Linux Android iPhone

Zoho Assist VS ISL AlwaysOn

ISL AlwaysOn is known for its robust security features and extensive customization options, making it ideal for businesses with strict compliance requirements. In contrast, Zoho Assist offers a more user-friendly experience with seamless integration into the Zoho ecosystem, making it perfect for existing Zoho users looking for quick remote support solutions.

Zoho Assist

Pros:

  • Easy to use interface
  • Multi-platform support including Windows, Mac, Linux, iOS, and Android
  • Remote support capabilities
  • File transfer features
  • Integration with Zoho suite and third-party apps
  • Session recording for compliance and training
  • Customizable access permissions
  • Real-time chat support during sessions

Cons:

  • Limited features in the free version
  • Some advanced features require a paid plan
  • Performance issues reported during peak usage

ISL AlwaysOn

Pros:

  • Remote access to computers and devices from anywhere
  • Multi-platform support including Windows, Mac, Linux, iOS, and Android
  • File transfer capabilities
  • Session recording for training and review
  • Collaborative tools for team support
  • High-security standards with encryption
  • Custom branding options
  • Unlimited user sessions

Cons:

  • Higher pricing compared to some competitors
  • Complex setup for some features
  • Limited integrations with non-ISL products

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