Zoho Assist vs Remote Desktop Connection : Which is Better?

Zoho Assist icon

Zoho Assist

Zoho Assist is a remote assist software for providing remote software support. Developed by Zoho Corporation

License: Commercial

Apps available for Mac Windows Linux Web Android

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Remote Desktop Connection icon

Remote Desktop Connection

Remote Desktop Connection (RDC, also called Remote Desktop, formerly Microsoft Terminal Services Client. Developed by Microsoft Corporation

License: Free

Categories: Network & Admin

Apps available for Windows

Zoho Assist VS Remote Desktop Connection

Remote Desktop Connection is a Windows-native tool best suited for users in a Windows environment, offering seamless integration and performance. In contrast, Zoho Assist provides a more versatile solution with cross-platform support and additional features like unattended access, making it ideal for IT support and remote assistance scenarios.

Zoho Assist

Pros:

  • Cross-platform support (Windows, Mac, Linux, Android, iOS)
  • Web-based access (no software installation needed)
  • File transfer capabilities
  • Session chat feature for communication
  • Remote control and support for unattended access
  • Custom branding options
  • Integration with other Zoho products
  • User-friendly interface

Cons:

  • Dependent on internet for performance
  • Can be expensive for larger teams
  • May have latency issues over slow internet connections

Remote Desktop Connection

Pros:

  • Easy to use and set up
  • Integrated with Windows OS
  • Supports multiple protocols (RDP, RDP over SSL)
  • Allows file transfers between devices
  • Supports remote printing
  • Offers session recording
  • Multi-monitor support
  • Good performance over local networks

Cons:

  • Limited to Windows operating systems
  • Requires configuration of firewall and router
  • No built-in support for unattended access

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