Apps Related to Email Tracking

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.

Brimir is an open-source, self-hosted helpdesk ticketing system designed to streamline customer support operations. It provides a centralized platform for managing customer inquiries, tracking support tickets, and collaborating with team members. Brimir aims to be a flexible and customizable solution for businesses of all sizes.

osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base.

OTRS Business Solution™ is a leading enterprise-grade help desk and customer service management software designed to streamline support operations, improve agent productivity, and elevate customer satisfaction through a comprehensive suite of features and robust automation capabilities.