Bomgar vs DameWare : Which is Better?

Bomgar icon

Bomgar

Bomgar is a remote support solution that allows support technicians to remotely connect to end-user systems through firewalls from their computer or mobile. Developed by Bomgar Corporation

License: Commercial

Categories: Network & Admin

Apps available for Mac OS X Windows Linux Windows Mobile Android

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DameWare icon

DameWare

Dameware remote support, remote control, and remote IT administration tools. Developed by SolarWinds Worldwide, LLC.

License: Commercial

Categories: Business & Commerce Network & Admin Security & Privacy

Apps available for Windows

Bomgar VS DameWare

DameWare is known for its ease of use and strong remote access capabilities, making it ideal for IT support teams. In contrast, Bomgar offers more robust security features and advanced functionalities, making it better suited for organizations with stringent security requirements.

Bomgar

Pros:

  • Comprehensive remote support and access
  • Strong security features
  • Multi-platform support including mobile
  • User-friendly interface
  • Advanced session recording and reporting

Cons:

  • Can be resource-intensive
  • Higher learning curve for advanced features
  • Pricing can be complicated for small businesses

DameWare

Pros:

  • Easy to use and deploy
  • Robust remote access capabilities
  • Supports multiple platforms
  • Good support for file transfers
  • Integration with Active Directory

Cons:

  • Limited advanced features compared to competitors
  • Higher cost for some licensing options
  • Requires network configuration for optimal performance

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