GoToAssist vs Bomgar : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

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Bomgar icon

Bomgar

Bomgar is a remote support solution that allows support technicians to remotely connect to end-user systems through firewalls from their computer or mobile. Developed by Bomgar Corporation

License: Commercial

Categories: Network & Admin

Apps available for Mac OS X Windows Linux Windows Mobile Android

GoToAssist VS Bomgar

Bomgar offers strong security and performance, making it suitable for enterprises with high security needs, while GoToAssist is more user-friendly and ideal for small to medium businesses looking for quick deployment and ease of use.

GoToAssist

Pros:

  • User-friendly interface
  • Quick setup and deployment
  • Cross-platform accessibility
  • Integrated communication tools
  • Good customer support

Cons:

  • Limited advanced features compared to competitors
  • Higher cost for premium features
  • Occasional performance issues reported

Bomgar

Pros:

  • Robust security features
  • Multi-platform support
  • High performance remote access
  • Customizable session options
  • Built-in reporting tools

Cons:

  • Steeper learning curve for beginners
  • Pricing can be high for small businesses
  • Requires good internet connectivity

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