Bomgar vs Remote Desktop Connection : Which is Better?

Bomgar icon

Bomgar

Bomgar is a remote support solution that allows support technicians to remotely connect to end-user systems through firewalls from their computer or mobile. Developed by Bomgar Corporation

License: Commercial

Categories: Network & Admin

Apps available for Mac OS X Windows Linux Windows Mobile Android

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Remote Desktop Connection icon

Remote Desktop Connection

Remote Desktop Connection (RDC, also called Remote Desktop, formerly Microsoft Terminal Services Client. Developed by Microsoft Corporation

License: Free

Categories: Network & Admin

Apps available for Windows

Bomgar VS Remote Desktop Connection

Remote Desktop Connection is a built-in Windows tool primarily for Windows-to-Windows connections, making it simple and accessible but limited in features and security. Bomgar, on the other hand, is a more versatile remote support tool with enhanced security and features, suitable for cross-platform environments and larger organizations.

Bomgar

Pros:

  • Cross-platform support
  • Robust security features
  • Session recording and reporting
  • Remote access without VPN
  • Customizable user permissions

Cons:

  • Can be expensive for larger teams
  • Requires installation on both ends
  • May have a learning curve for new users

Remote Desktop Connection

Pros:

  • Easy to use and set up
  • Integrated with Windows
  • Supports multiple sessions
  • Good performance over local networks
  • No additional software needed on the host

Cons:

  • Limited to Windows devices
  • Less secure than some alternatives
  • No advanced features like file transfer

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