Bugzilla VS osTicket Feature comparision
| Feature | Bugzilla | osTicket |
|---|---|---|
| Bug reporting | ||
| Release Management | ||
| Customer Chat | ||
| Customer support | ||
| Dockerized | ||
| Helpdesk ticketing | ||
| Task Management | ||
| Ad-free | ||
| Ads monitoring | ||
| Automatic customer engagement | ||
| Customer Feedback | ||
| Email tracking | ||
| Auto responder | ||
| Customizable | ||
| Kanban boards | ||
| Kanban Chart | ||
| Email notifications | ||
| Forums | ||
| Knowledge base | ||
| Software as a Service | ||
| Incident management | ||
| Inventory management | ||
| REST API | ||
| Wiki | ||
| Customer service | ||
| Configurable |
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