Deskero vs GoToAssist : Which is Better?
Deskero
Deskero is a simple, flexible and social-aware helpdesk software and support ticket system. Developed by deskero
License: Commercial
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Deskero VS GoToAssist
GoToAssist excels in remote support capabilities and ease of use, making it ideal for IT support teams, while Deskero offers robust omnichannel support and customizable workflows, which are better suited for customer service teams managing multiple communication channels.
Deskero
Pros:
- Customizable workflows
- Omnichannel support
- Integration with various tools
- User-friendly dashboards
- Analytics and reporting
Cons:
- Limited customization options
- Steeper learning curve for advanced features
- Some features may require additional costs
GoToAssist
Pros:
- User-friendly interface
- Remote support capabilities
- Multi-platform support
- File transfer features
- Session recording
Cons:
- Limited integrations with third-party apps
- Higher pricing compared to competitors
- Support response time can vary
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