Desk.com vs Deskero : Which is Better?
Desk.com
Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies. Developed by Salesforce
License: Commercial
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Desk.com VS Deskero
Desk.com is a powerful customer support tool with a strong emphasis on multichannel support and reporting analytics, making it suitable for larger teams. Deskero, on the other hand, offers advanced customization and automation features at a more affordable price, making it ideal for small to medium-sized businesses that focus on community engagement.
Desk.com
Pros:
- User-friendly interface
- Strong multichannel support
- Robust reporting tools
- Good integration options
- Flexible ticket management
Cons:
- Limited customization options
- Higher pricing compared to some competitors
- Less focus on community features
Deskero
Pros:
- Affordable pricing
- Excellent customer support
- Advanced customization options
- Powerful automation features
- Community engagement tools
Cons:
- Basic reporting features
- Less intuitive layout for some users
- Limited mobile app capabilities
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