OneDesk vs UserVoice : Which is Better?

OneDesk icon

OneDesk

OneDesk is a project management platform. Developed by OneDesk

License: Freemium

Apps available for Mac OS X Windows Linux Online

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UserVoice icon

UserVoice

UserVoice lets You Capture User Feedback Software-as-a-Service (SaaS) company creating customer engagement tools. Developed by UserVoice

License: Commercial

Categories: Business & Commerce

Apps available for Online Android iPhone Android Tablet iPad

OneDesk VS UserVoice

OneDesk offers a broader range of project management features alongside customer feedback tools, making it suitable for teams needing comprehensive project oversight. In contrast, UserVoice specializes in gathering and prioritizing customer feedback, making it ideal for organizations focused primarily on customer engagement.

OneDesk

Pros:

  • Comprehensive project management tools
  • Robust customer feedback collection
  • Customizable workflows
  • Integrates with various tools
  • User-friendly interface

Cons:

  • Can be overwhelming for new users
  • Pricing may be high for small teams
  • Limited mobile functionality

UserVoice

Pros:

  • Strong focus on customer feedback
  • Easy to use
  • Integration with multiple platforms
  • Detailed reporting features
  • Prioritization of feature requests

Cons:

  • Less focus on project management
  • Limited customization options
  • Can be expensive for larger teams

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