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Top Alternatives to UserVoice

Looking for UserVoice alternatives? We've curated 25 top alternatives that offer similar functionality. Whether you need options, free plans, or open source solutions, explore our comprehensive list to find the perfect fit for your needs.

Platforms:
SupportBee

SupportBee

Commercial

SupportBee is an email ticketing system designed to streamline customer support for teams. It centralizes support emails, enables team collaboration, and offers features like knowledge base management and reporting to improve efficiency.

Key Features

  • Clean and intuitive user interface
  • Excellent team collaboration features
  • Easy to set up and start using

vs UserVoice

Clean and intuitive user interface compared to UserVoice
UseResponse

UseResponse

Commercial

UseResponse is a comprehensive customer service software and online community platform offering a suite of tools including helpdesk ticketing, live chat, knowledge base, and feedback forums. It's designed to empower businesses to manage customer interactions effectively, build self-service options, gather valuable feedback, and cultivate an active community for enhanced customer satisfaction and product development.

Key Features

  • Integrated suite of support and community tools.
  • Strong features for gathering and managing customer feedback.
  • Flexible deployment options (SaaS and Dockerized).

vs UserVoice

Integrated suite of support and community tools. compared to UserVoice
Freshdesk

Freshdesk

Commercial

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

Key Features

  • Consolidates customer interactions from multiple channels into one platform.
  • Strong automation features for streamlining workflows and improving efficiency.
  • Comprehensive knowledge base and forums for effective self-service.

vs UserVoice

Consolidates customer interactions from multiple channels into one platform. compared to UserVoice
Get Satisfaction

Get Satisfaction

Commercial

Get Satisfaction is a customer community platform designed to enhance technical support, foster peer-to-peer assistance, and gather valuable customer feedback through forums, knowledge bases, and feedback tools.

Key Features

  • Strong platform for building and managing customer communities.
  • Effectively facilitates peer-to-peer support.
  • Integrated feedback tools provide valuable insights.

vs UserVoice

Strong platform for building and managing customer communities. compared to UserVoice
UserEcho

UserEcho

Commercial

UserEcho is a comprehensive customer service platform providing integrated tools for feedback management, knowledge bases, live chat, and helpdesk ticketing to improve customer satisfaction and team efficiency.

Key Features

  • Integrated feedback, knowledge base, and support in one platform.
  • Strong community feedback and suggestion management features.
  • Reduces support load through effective knowledge base.

vs UserVoice

Integrated feedback, knowledge base, and support in one platform. compared to UserVoice
Zendesk

Zendesk

Commercial

Zendesk is a leading cloud-based customer service and support platform designed to help businesses build better customer relationships. It offers a suite of tools including ticketing, live chat, knowledge base, and community forums to streamline support operations and improve customer satisfaction.

Key Features

  • Comprehensive omnichannel support capabilities.
  • Robust and centralized ticketing system.
  • Integrated live chat for real-time support.

vs UserVoice

Comprehensive omnichannel support capabilities. compared to UserVoice
Responster

Responster

Free

Responster is a robust feedback platform designed to empower businesses by providing tools for creating, distributing, and analyzing surveys, polls, and forms. It emphasizes clarity, collaboration, and control throughout the feedback collection process, making it suitable for various organizational needs.

Key Features

  • User-friendly drag-and-drop form builder.
  • Excellent mobile responsiveness for all forms and surveys.
  • Powerful logic jump feature for dynamic surveys.

vs UserVoice

User-friendly drag-and-drop form builder. compared to UserVoice
HunchBuzz

HunchBuzz

Freemium

HunchBuzz is an idea management platform designed for HR, Change & Transformation, and Innovation departments to capture, curate, and action insights.

Key Features

  • Effective gamification features to drive engagement.
  • Comprehensive tools for managing the idea lifecycle.
  • Supports both internal and external feedback collection.

vs UserVoice

Effective gamification features to drive engagement. compared to UserVoice
Survicate

Survicate

Freemium

Survicate is a comprehensive customer feedback platform tailored for SMBs, enabling businesses to collect valuable insights through various survey types and feedback widgets optimized for conversion and understanding customer behavior.

Key Features

  • Versatile survey types for multi-channel feedback collection.
  • Advanced targeting options for precise audience reach.
  • Strong integrations with popular business tools.

vs UserVoice

Versatile survey types for multi-channel feedback collection. compared to UserVoice
Jitbit Helpdesk

Jitbit Helpdesk

Commercial

Jitbit Helpdesk is a powerful and flexible web-based helpdesk software designed for IT and customer support teams. It offers robust ticketing, a comprehensive knowledge base, and seamless email integration to streamline support operations and improve efficiency.

Key Features

  • Strong email-to-ticket conversion and management.
  • Comprehensive and well-integrated knowledge base.
  • Flexible deployment options (SaaS and self-hosted).

vs UserVoice

Strong email-to-ticket conversion and management. compared to UserVoice
Ramen

Ramen

Freemium

Ramen is a comprehensive software platform designed to help businesses deeply understand their users through advanced data collection, organization, and analysis.

Key Features

  • Consolidates user data from multiple sources for a unified view.
  • Provides tools for both collecting and acting on user feedback.
  • Integrates with popular project management and communication tools.

vs UserVoice

Consolidates user data from multiple sources for a unified view. compared to UserVoice
Zent.IO

Zent.IO

Commercial

Zent.IO is a robust cloud-based omnichannel contact center software designed to streamline customer interactions across multiple channels, including voice, chat, email, and ticketing, providing a unified platform for enhanced customer service and team collaboration.

Key Features

  • Unified omnichannel inbox improves agent efficiency.
  • Robust ticketing system for organized issue resolution.
  • Integrated knowledge base aids agents and customer self-service.

vs UserVoice

Unified omnichannel inbox improves agent efficiency. compared to UserVoice
Trakdesk

Trakdesk

Commercial

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

Key Features

  • High degree of customization for workflows and fields.
  • Comprehensive knowledge base for self-service.
  • Powerful automation features reduce manual tasks.

vs UserVoice

High degree of customization for workflows and fields. compared to UserVoice
UserReport

UserReport

Free

UserReport provides website owners with free tools including online surveys and a feedback forum to understand user demographics, gather feedback, and identify areas for improvement. Gain insights into user needs and measure key metrics like Net Promoter Score to enhance user experience.

Key Features

  • Completely free to use
  • Combines surveys and feedback forum
  • Google Analytics integration for deeper insights

vs UserVoice

Completely free to use compared to UserVoice
Enchant

Enchant

Commercial

Enchant is a customer support software designed to streamline communication and manage customer interactions efficiently. It offers a unified inbox, automation features, knowledge base, and reporting to empower support teams and enhance customer satisfaction. Built as a Software as a Service, it provides scalability and accessibility for businesses of all sizes.

Key Features

  • Centralized unified inbox for all customer communications.
  • Features like Knowledge Base can reduce support volume.
  • Automation capabilities improve efficiency and response times.

vs UserVoice

Centralized unified inbox for all customer communications. compared to UserVoice
LiveAgent

LiveAgent

Commercial

LiveAgent is a comprehensive, multi-channel customer support platform designed to streamline communication and enhance customer satisfaction through integrated ticketing, live chat, knowledge base, and call center functionalities.

Key Features

  • True omni-channel support from a single dashboard.
  • Robust built-in call center functionality.
  • Comprehensive ticketing system with automation.

vs UserVoice

True omni-channel support from a single dashboard. compared to UserVoice
Pubble

Pubble

Commercial

Pubble is a real-time engagement platform designed to enhance customer interaction through features like community Q&A, feedback collection, and real-time messaging, fostering stronger connections and improving support efficiency.

Key Features

  • Enhances real-time customer engagement
  • Builds a valuable community knowledge base
  • Streamlines feedback collection and prioritization

vs UserVoice

Enhances real-time customer engagement compared to UserVoice
Deskero

Deskero

Commercial

Deskero is a comprehensive helpdesk and customer support software designed to streamline communication, manage tickets, and build a strong relationship with your customers across various channels, including social media.

Key Features

  • Strong social media integration for comprehensive support
  • Includes essential features like knowledge base and forums for self-service
  • Offers good customization options to fit specific business needs

vs UserVoice

Strong social media integration for comprehensive support compared to UserVoice
PHPBack

PHPBack

Open Source

PHPBack is an open-source feedback and suggestion system designed to help businesses collect, manage, and act upon customer feedback. It provides tools for suggestion voting, helpdesk ticketing, and customizable workflows to improve communication and product development based on user input.

Key Features

  • Open source and free to use.
  • Effective suggestion voting for prioritization.
  • Integrates feedback collection with helpdesk ticketing.

vs UserVoice

Open source and free to use. compared to UserVoice
idea.informer

Idea Informer is a comprehensive feedback management platform designed to empower organizations to collect, organize, and prioritize user ideas and suggestions. It serves as a central hub for fostering community engagement and driving product development based on valuable insights.

Key Features

  • Comprehensive feedback management with integrated community features.
  • Strong tools for prioritizing and actioning feedback.
  • Highly customizable to fit specific organizational needs.

vs UserVoice

Comprehensive feedback management with integrated community features. compared to UserVoice
HappyFox

HappyFox

Commercial

HappyFox is a robust cloud-based help desk and customer support software designed to streamline customer interactions and improve service efficiency through a unified ticketing system.

Key Features

  • Centralized ticketing system for multiple channels.
  • Comprehensive knowledge base feature for self-service.
  • Useful asset and task management capabilities.

vs UserVoice

Centralized ticketing system for multiple channels. compared to UserVoice
ClickDesk

ClickDesk

Commercial

ClickDesk revolutionizes customer support with unified live chat, voice chat, and helpdesk ticketing. Engage visitors in real-time, provide instant assistance, and streamline support operations to boost satisfaction and drive sales through personalized interactions.

Key Features

  • Unified platform for live chat, voice chat, and helpdesk.
  • Real-time communication options enhances customer engagement.
  • Integrated ticketing system streamlines support workflows.

vs UserVoice

Unified platform for live chat, voice chat, and helpdesk. compared to UserVoice
Tender Support

Tender Support

Commercial

Tender Support provides a comprehensive cloud-based platform for managing customer interactions, encompassing helpdesk ticketing, forums, knowledge base, and customer feedback tools to streamline support operations.

Key Features

  • Integrated helpdesk, forums, and knowledge base in one platform.
  • Strong emphasis on customer self-service reduces support volume.
  • Centralized ticketing system streamlines inquiry management.

vs UserVoice

Integrated helpdesk, forums, and knowledge base in one platform. compared to UserVoice
Helprace

Helprace

Commercial

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Key Features

  • Integrated ticketing, knowledge base, forums, and feedback tools in one platform.
  • Strong focus on self-service and community support reduces ticket volume.
  • Provides tools for gathering valuable customer feedback.

vs UserVoice

Integrated ticketing, knowledge base, forums, and feedback tools in one platform. compared to UserVoice
OneDesk

OneDesk

Freemium

OneDesk is a unified platform designed to streamline project management, customer feedback collection, and service management. It helps businesses manage tasks, projects, customer interactions, and product development all in one place.

Key Features

  • Unifies project management, customer service, and product development.
  • Directly integrates customer feedback into development workflows.
  • High degree of customization to fit specific business needs.

vs UserVoice

Unifies project management, customer service, and product development. compared to UserVoice

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