FogBugz vs Request Tracker : Which is Better?

FogBugz icon

FogBugz

FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management, and evidence based scheduling. Developed by Fogcreek

License: Commercial

Categories: Development

Apps available for Windows Linux Online

VS
VS
Request Tracker icon

Request Tracker

Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC

License: Open Source

Categories: Business & Commerce Development

Apps available for Linux Online Perl

FogBugz VS Request Tracker

Request Tracker is a highly customizable issue tracking system favored for its flexibility and strong community support, making it ideal for complex workflows. In contrast, FogBugz offers a more user-friendly interface with built-in collaboration tools and strong time tracking, making it suitable for teams seeking ease of use and effective project management.

FogBugz

Pros:

  • User-friendly interface with intuitive navigation
  • Built-in collaboration tools for teams
  • Strong reporting and analytics features
  • Good mobile access for on-the-go management
  • Excellent time tracking and billing capabilities

Cons:

  • Pricing can be high for small teams
  • Limited customization options compared to RT
  • Less flexible in managing unique workflows
  • Some users report performance issues
  • Less community support than RT

Request Tracker

Pros:

  • Highly customizable to fit various workflows
  • Strong community support and documentation
  • Robust ticketing system with powerful search capabilities
  • Flexible user permissions and roles
  • Extensive API for integration with other tools

Cons:

  • Steeper learning curve for new users
  • Less modern UI compared to competitors
  • Limited mobile access
  • Requires more setup for custom features
  • Can be overwhelming for small teams

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