Helprace vs ClickDesk : Which is Better?

Helprace icon

Helprace

Helprace is a customer service software suite linking a ticket system with help desk software. Developed by Helprace

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online Android

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ClickDesk icon

ClickDesk

ClickDesk is a live chat and support software allows you to customize your chat widget interact with visitors in real time and answer customers to boost conversions. Developed by ClickDesk Corp.

License: Commercial

Apps available for Online

Helprace VS ClickDesk

ClickDesk is focused on providing a multi-channel live chat solution with strong visitor tracking and automation features, while Helprace offers a comprehensive help desk system with ticketing, knowledge base, and community features. The choice between the two depends on whether you prioritize live chat functionality or a full help desk experience.

Helprace

Pros:

  • Help desk ticketing system
  • Knowledge base and community forums
  • Customer feedback management
  • Integration with popular CRM tools
  • Customizable branding options

Cons:

  • Limited chat options compared to full chat solutions
  • Some users report slow customer support
  • Can be overwhelming for small teams

ClickDesk

Pros:

  • Multi-channel support (live chat, email, social media)
  • Customizable chat widgets
  • Integration with various third-party applications
  • Visitor tracking and analytics
  • Automated responses and chatbots

Cons:

  • Limited reporting features
  • Can be complex for new users
  • Higher pricing compared to some competitors

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