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Top Alternatives to ClickDesk

Looking for ClickDesk alternatives? We've curated 25 top alternatives that offer similar functionality. Whether you need options, free plans, or open source solutions, explore our comprehensive list to find the perfect fit for your needs.

Commercial

ClickDesk Alternatives

Below you'll find the best alternatives to ClickDesk. We've analyzed these options based on features, user ratings, and compatibility to help you find the right solution. Each alternative offers unique advantages that might better suit your specific needs and budget.

UseResponse

UseResponse

Commercial Business & Commerce Customer Service

UseResponse is a comprehensive customer service software and online community platform offering a suite of tools including helpdesk ticketing, live chat, knowledge base, and feedback forums. It's designed to empower businesses to manage customer interactions effectively, build self-service options, gather valuable feedback, and cultivate an active community for enhanced customer satisfaction and product development.

Unique Features

  • Integrated suite of support and community tools.
  • Strong features for gathering and managing customer feedback.
  • Flexible deployment options (SaaS and Dockerized).

Compared to ClickDesk

Integrated suite of support and community tools. compared to ClickDesk
User interface can be complex due to the breadth of features. unlike ClickDesk
Freshdesk

Freshdesk

Commercial Business & Commerce Software as a Service

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

Unique Features

  • Consolidates customer interactions from multiple channels into one platform.
  • Strong automation features for streamlining workflows and improving efficiency.
  • Comprehensive knowledge base and forums for effective self-service.

Compared to ClickDesk

Consolidates customer interactions from multiple channels into one platform. compared to ClickDesk
Pricing can be a significant factor for scaling businesses. unlike ClickDesk
UserVoice

UserVoice

Commercial Business & Commerce Web Application

UserVoice is a customer feedback and engagement platform designed to help businesses understand what their users need and prioritize product development based on data-driven insights. It brings together various tools such as idea management, customer support, and knowledge bases to create a unified system for customer-centric product growth.

Unique Features

  • Consolidates feedback, support, and knowledge base in one platform.
  • Effective democratic voting system for feature prioritization.
  • Transparent communication of product roadmaps to users.

Compared to ClickDesk

Consolidates feedback, support, and knowledge base in one platform. compared to ClickDesk
Helpdesk functionality is less extensive than dedicated support platforms. unlike ClickDesk
Userlike Live Chat

Userlike Live Chat

Freemium Business & Commerce Web Application

Userlike Live Chat is a professional and lightweight live chat software designed to enhance customer communication and support directly on your website and through popular messaging channels.

Unique Features

  • Seamless integration with messaging apps like WhatsApp.
  • Unified inbox for managing multiple channels.
  • Customizable chat widget.

Compared to ClickDesk

Seamless integration with messaging apps like WhatsApp. compared to ClickDesk
Pricing structure can vary based on features needed. unlike ClickDesk
Get Satisfaction

Get Satisfaction

Commercial Business & Commerce Web Application

Get Satisfaction is a customer community platform designed to enhance technical support, foster peer-to-peer assistance, and gather valuable customer feedback through forums, knowledge bases, and feedback tools.

Unique Features

  • Strong platform for building and managing customer communities.
  • Effectively facilitates peer-to-peer support.
  • Integrated feedback tools provide valuable insights.

Compared to ClickDesk

Strong platform for building and managing customer communities. compared to ClickDesk
Requires active management and moderation to thrive. unlike ClickDesk
Lime Talk

Lime Talk

Commercial Business & Commerce Web Application

Lime Talk is a robust live chat solution designed to connect businesses with their website visitors in real-time, providing instant support, answering questions, and boosting engagement to increase conversions and customer satisfaction.

Unique Features

  • Real-time visitor monitoring provides valuable insights.
  • Easy to implement and integrate into websites.
  • Intuitive agent dashboard for managing chats.

Compared to ClickDesk

Real-time visitor monitoring provides valuable insights. compared to ClickDesk
Lacks advanced helpdesk ticketing features. unlike ClickDesk
UserEcho

UserEcho

Commercial Business & Commerce Customer Service

UserEcho is a comprehensive customer service platform providing integrated tools for feedback management, knowledge bases, live chat, and helpdesk ticketing to improve customer satisfaction and team efficiency.

Unique Features

  • Integrated feedback, knowledge base, and support in one platform.
  • Strong community feedback and suggestion management features.
  • Reduces support load through effective knowledge base.

Compared to ClickDesk

Integrated feedback, knowledge base, and support in one platform. compared to ClickDesk
User interface could be more modern. unlike ClickDesk
tawk.to

tawk.to

Free Business & Commerce Web Application

tawk.to is a free live chat platform that allows businesses to engage directly with website visitors, monitor activity, and provide real-time support. It offers a comprehensive suite of tools for customer service and visitor monitoring.

Unique Features

  • Completely free with a comprehensive feature set.
  • Easy to integrate with various websites and platforms.
  • Powerful real-time visitor monitoring and analytics.

Compared to ClickDesk

Completely free with a comprehensive feature set. compared to ClickDesk
Advanced features might require paid add-ons or future tiers. unlike ClickDesk
Zendesk

Zendesk

Commercial Business & Commerce Web Application

Zendesk is a leading cloud-based customer service and support platform designed to help businesses build better customer relationships. It offers a suite of tools including ticketing, live chat, knowledge base, and community forums to streamline support operations and improve customer satisfaction.

Unique Features

  • Comprehensive omnichannel support capabilities.
  • Robust and centralized ticketing system.
  • Integrated live chat for real-time support.

Compared to ClickDesk

Comprehensive omnichannel support capabilities. compared to ClickDesk
Can be complex to set up and configure. unlike ClickDesk
Smartsupp

Smartsupp

Freemium Business & Commerce Web Application

Smartsupp is a comprehensive customer communication platform offering live chat, chatbots, and a shared inbox to streamline support and boost sales directly on your website. It provides valuable insights into visitor behavior and facilitates efficient communication across multiple channels.

Unique Features

  • Comprehensive feature set including live chat, chatbots, and visitor tracking.
  • Intuitive agent dashboard and easy installation process.
  • Valuable session recording feature for understanding user behavior.

Compared to ClickDesk

Comprehensive feature set including live chat, chatbots, and visitor tracking. compared to ClickDesk
The depth of advanced features may vary by pricing plan. unlike ClickDesk
Mibew

Mibew

Open Source Development Web Application

Mibew Messenger is an open-source live support tool for websites, enabling real-time chat between visitors and support operators directly through a browser interface. It is built using PHP and MySQL.

Unique Features

  • Open Source and Free
  • Self-Hosted for Data Control
  • Customizable

Compared to ClickDesk

Open Source and Free compared to ClickDesk
Requires Technical Expertise for Deployment and Maintenance unlike ClickDesk
csupport

csupport

Commercial Business & Commerce Web Application

csupport is a comprehensive platform offering live chat, customer support, and helpdesk functionalities designed to enhance customer engagement and streamline support operations. It provides tools for real-time communication, visitor tracking, ticketing, and knowledge base management.

Unique Features

  • Integrated platform for chat, helpdesk, and knowledge base.
  • Real-time visitor tracking and analytics.
  • AI and automation features for efficiency.

Compared to ClickDesk

Integrated platform for chat, helpdesk, and knowledge base. compared to ClickDesk
Specific depth of advanced features like AI may require evaluation. unlike ClickDesk
Pure Chat

Pure Chat

Freemium Business & Commerce Web Application

Pure Chat is a live chat software designed to help businesses connect with website visitors in real-time, answering questions and converting prospective leads into paying customers.

Unique Features

  • Easy to set up and use interface.
  • Effective real-time visitor tracking.
  • Useful built-in basic automation with Chat Bots.

Compared to ClickDesk

Easy to set up and use interface. compared to ClickDesk
Helpdesk ticketing features are basic compared to dedicated platforms. unlike ClickDesk
DeskPRO

DeskPRO

Commercial Business & Commerce Web Application

DeskPRO is a comprehensive helpdesk and customer support software platform designed to streamline communication, manage customer interactions, and improve service efficiency for businesses of all sizes.

Unique Features

  • Comprehensive all-in-one helpdesk solution
  • Robust ticketing system with extensive features
  • Integrated live chat for real-time support

Compared to ClickDesk

Comprehensive all-in-one helpdesk solution compared to ClickDesk
Steeper learning curve due to feature richness unlike ClickDesk
Intercom

Intercom

Freemium Business & Commerce Web Application

Intercom is a comprehensive customer messaging platform designed to help businesses acquire, engage, and support customers through personalized communication across various channels, including live chat, email, and in-app messages. It consolidates customer interactions and data for improved sales, marketing, and support workflows.

Unique Features

  • Unified platform for chat, email, and in-app messaging.
  • Rich user profiles provide valuable context.
  • Effective live chat and knowledge base for support.

Compared to ClickDesk

Unified platform for chat, email, and in-app messaging. compared to ClickDesk
Pricing can be a significant investment, especially for growing businesses. unlike ClickDesk
LiveAgent

LiveAgent

Commercial Business & Commerce Web Application

LiveAgent is a comprehensive, multi-channel customer support platform designed to streamline communication and enhance customer satisfaction through integrated ticketing, live chat, knowledge base, and call center functionalities.

Unique Features

  • True omni-channel support from a single dashboard.
  • Robust built-in call center functionality.
  • Comprehensive ticketing system with automation.

Compared to ClickDesk

True omni-channel support from a single dashboard. compared to ClickDesk
Steep learning curve due to extensive customization options. unlike ClickDesk
Deskero

Deskero

Commercial Business & Commerce Web Application

Deskero is a comprehensive helpdesk and customer support software designed to streamline communication, manage tickets, and build a strong relationship with your customers across various channels, including social media.

Unique Features

  • Strong social media integration for comprehensive support
  • Includes essential features like knowledge base and forums for self-service
  • Offers good customization options to fit specific business needs

Compared to ClickDesk

Strong social media integration for comprehensive support compared to ClickDesk
Limited information on the breadth of third-party integrations beyond social media from available context unlike ClickDe...
Jitbit Live Chat

Jitbit Live Chat

Commercial Business & Commerce Web Application

Jitbit Live Chat is a comprehensive customer support platform combining live chat with help desk ticketing and a knowledge base. It enables real-time communication, workflow automation, and organized support management for businesses of all sizes.

Unique Features

  • Integrated live chat, help desk, and knowledge base.
  • Strong automation and workflow features.
  • Real-time analytics provide valuable insights.

Compared to ClickDesk

Integrated live chat, help desk, and knowledge base. compared to ClickDesk
Initial setup may require some technical understanding. unlike ClickDesk
Kayako

Kayako

Commercial Business & Commerce Web Application

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.

Unique Features

  • Unified inbox consolidates communication channels.
  • Robust ticketing system with extensive customization.
  • Integrated live chat for real-time support.

Compared to ClickDesk

Unified inbox consolidates communication channels. compared to ClickDesk
Initial setup and configuration can be complex. unlike ClickDesk
LiveCall

LiveCall

Freemium Website Communication Website Communication

LiveCall is an innovative click-to-call and live chat solution designed to instantly connect website visitors with your sales or support team, facilitating real-time conversations directly from your website. It aims to significantly boost lead generation and conversion rates by eliminating communication barriers and providing immediate assistance.

Unique Features

  • Facilitates instant communication without phone numbers or downloads.
  • Integrates voice call and live chat for flexible engagement.
  • Designed to improve website lead generation and conversion rates.

Compared to ClickDesk

Facilitates instant communication without phone numbers or downloads. compared to ClickDesk
Dependence on stable internet connections for voice quality. unlike ClickDesk
Crisp

Crisp

Freemium Business & Commerce Web Application

Crisp is a comprehensive customer messaging platform designed to enhance communication between businesses and their customers. It combines live chat, email, social media, and a knowledge base into a unified inbox, enabling efficient support and engagement.

Unique Features

  • Consolidates multiple communication channels into a single inbox.
  • Includes an integrated knowledge base and ticketing system for end-to-end support.
  • Provides valuable insights through user session recording and traffic monitoring.

Compared to ClickDesk

Consolidates multiple communication channels into a single inbox. compared to ClickDesk
The breadth of features might present a learning curve for new users. unlike ClickDesk
Visitlead Live Chat

Visitlead Live Chat

Commercial Business & Commerce Web Application

Visitlead Live Chat is a comprehensive live chat and customer support software designed to enhance online engagement, provide real-time assistance to website visitors, and streamline customer service operations through integrated tools like chat, ticketing, and knowledge base management.

Unique Features

  • Integrated live chat and helpdesk ticketing for streamlined support.
  • Real-time visitor monitoring allows for proactive engagement.
  • Knowledge base feature empowers self-service and reduces agent workload.

Compared to ClickDesk

Integrated live chat and helpdesk ticketing for streamlined support. compared to ClickDesk
The scope of integrations with third-party applications is not explicitly detailed. unlike ClickDesk
Chatango

Chatango

Free Website Live Chat Website Live Chat

Chatango provides a free, live group chat platform that can be embedded directly onto websites, enabling real-time visitor interaction and community building.

Unique Features

  • Completely free to use.
  • Extremely easy to embed on any website.
  • Provides real-time communication.

Compared to ClickDesk

Completely free to use. compared to ClickDesk
Limited feature set compared to paid alternatives. unlike ClickDesk
Helprace

Helprace

Commercial Business & Commerce Web Application

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Unique Features

  • Integrated ticketing, knowledge base, forums, and feedback tools in one platform.
  • Strong focus on self-service and community support reduces ticket volume.
  • Provides tools for gathering valuable customer feedback.

Compared to ClickDesk

Integrated ticketing, knowledge base, forums, and feedback tools in one platform. compared to ClickDesk
Advanced automation features might be limited compared to some competitors. unlike ClickDesk
Olark

Olark

Freemium Business & Commerce Web-based live chat

Olark is a live chat software designed to help businesses connect with website visitors in real-time, improving customer support and driving sales with proactive engagement and insightful analytics.

Unique Features

  • Easy to set up and use for both agents and administrators.
  • Intuitive and clean user interface.
  • Provides valuable real-time visitor information to agents.

Compared to ClickDesk

Easy to set up and use for both agents and administrators. compared to ClickDesk
May require integration with other tools for ticketing or knowledge base. unlike ClickDesk

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