Helprace vs OTRS Business Solution™ : Which is Better?

Helprace icon

Helprace

Helprace is a customer service software suite linking a ticket system with help desk software. Developed by Helprace

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online Android

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OTRS Business Solution™ icon

OTRS Business Solution™

OTRS Business Solution is a first-class help desk software packed with exclusive features and excellent support. Developed by OTRS AG

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Linux Online Self-Hosted Perl

Helprace VS OTRS Business Solution™ Feature comparision

Feature Helprace OTRS Business Solution™
Multiple languages
Customer service
Customer support
Portable
Wordpress integration
Workflow Automation
Dockerized
Helpdesk ticketing
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Customizable
Kanban boards
Kanban Chart
Shared inbox
Comment section
Email tracking
Email notifications
Forums
Knowledge base
Software as a Service
Suggestion voting
German
CrowdSourced
Email deliverability
Apps with Google Analytics Integration
SOAP API
Task Management
Auto responder
Incident management
Inventory management
REST API
Configurable
Modern live chat
Beat maker
Call recording
Bug reporting
Customizable triggers
Wiki
*community curated information: This table may not have the most accurate information. Please suggest changes

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