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Top Alternatives to OTRS Business Solution™

Looking for OTRS Business Solution™ alternatives? We've curated 22 top alternatives that offer similar functionality. Whether you need options, free plans, or open source solutions, explore our comprehensive list to find the perfect fit for your needs.

Platforms:
SupportBee

SupportBee

Commercial

SupportBee is an email ticketing system designed to streamline customer support for teams. It centralizes support emails, enables team collaboration, and offers features like knowledge base management and reporting to improve efficiency.

Key Features

  • Clean and intuitive user interface
  • Excellent team collaboration features
  • Easy to set up and start using

vs OTRS Business Solution™

Clean and intuitive user interface compared to OTRS Business Solution™
UseResponse

UseResponse

Commercial

UseResponse is a comprehensive customer service software and online community platform offering a suite of tools including helpdesk ticketing, live chat, knowledge base, and feedback forums. It's designed to empower businesses to manage customer interactions effectively, build self-service options, gather valuable feedback, and cultivate an active community for enhanced customer satisfaction and product development.

Key Features

  • Integrated suite of support and community tools.
  • Strong features for gathering and managing customer feedback.
  • Flexible deployment options (SaaS and Dockerized).

vs OTRS Business Solution™

Integrated suite of support and community tools. compared to OTRS Business Solution™
Freshdesk

Freshdesk

Commercial

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

Key Features

  • Consolidates customer interactions from multiple channels into one platform.
  • Strong automation features for streamlining workflows and improving efficiency.
  • Comprehensive knowledge base and forums for effective self-service.

vs OTRS Business Solution™

Consolidates customer interactions from multiple channels into one platform. compared to OTRS Business Solution™
Zendesk

Zendesk

Commercial

Zendesk is a leading cloud-based customer service and support platform designed to help businesses build better customer relationships. It offers a suite of tools including ticketing, live chat, knowledge base, and community forums to streamline support operations and improve customer satisfaction.

Key Features

  • Comprehensive omnichannel support capabilities.
  • Robust and centralized ticketing system.
  • Integrated live chat for real-time support.

vs OTRS Business Solution™

Comprehensive omnichannel support capabilities. compared to OTRS Business Solution™
InvGate Service Desk

InvGate Service Desk is a comprehensive IT service management (ITSM) solution designed to streamline IT support operations, improve efficiency, and enhance user satisfaction through features like self-service, knowledge management, and automation.

Key Features

  • Comprehensive ITSM feature set covering key processes.
  • Strong focus on user self-service and knowledge base.
  • Robust reporting and analytics capabilities.

vs OTRS Business Solution™

Comprehensive ITSM feature set covering key processes. compared to OTRS Business Solution™
osTicket

osTicket

Open Source

osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base.

Key Features

  • Completely free and open source, offering significant cost savings.
  • Easy to set up and configure for basic helpdesk operations.
  • Effectively consolidates support requests from email and web forms.

vs OTRS Business Solution™

Completely free and open source, offering significant cost savings. compared to OTRS Business Solution™
Jitbit Helpdesk

Jitbit Helpdesk

Commercial

Jitbit Helpdesk is a powerful and flexible web-based helpdesk software designed for IT and customer support teams. It offers robust ticketing, a comprehensive knowledge base, and seamless email integration to streamline support operations and improve efficiency.

Key Features

  • Strong email-to-ticket conversion and management.
  • Comprehensive and well-integrated knowledge base.
  • Flexible deployment options (SaaS and self-hosted).

vs OTRS Business Solution™

Strong email-to-ticket conversion and management. compared to OTRS Business Solution™
TeamSupport.com

TeamSupport.com

Commercial

TeamSupport is a comprehensive customer support platform designed specifically for Business-to-Business (B2B) companies. It enhances customer service operations, streamlines internal collaboration, and provides deep insights into customer health and ticket resolution, ultimately aiming to reduce support costs while improving customer satisfaction.

Key Features

  • Specifically designed for B2B support complexities.
  • Strong focus on product and asset tracking.
  • Excellent features for internal team collaboration.

vs OTRS Business Solution™

Specifically designed for B2B support complexities. compared to OTRS Business Solution™
Zent.IO

Zent.IO

Commercial

Zent.IO is a robust cloud-based omnichannel contact center software designed to streamline customer interactions across multiple channels, including voice, chat, email, and ticketing, providing a unified platform for enhanced customer service and team collaboration.

Key Features

  • Unified omnichannel inbox improves agent efficiency.
  • Robust ticketing system for organized issue resolution.
  • Integrated knowledge base aids agents and customer self-service.

vs OTRS Business Solution™

Unified omnichannel inbox improves agent efficiency. compared to OTRS Business Solution™
Trakdesk

Trakdesk

Commercial

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

Key Features

  • High degree of customization for workflows and fields.
  • Comprehensive knowledge base for self-service.
  • Powerful automation features reduce manual tasks.

vs OTRS Business Solution™

High degree of customization for workflows and fields. compared to OTRS Business Solution™
Desk.com

Desk.com

Commercial

Desk.com is a robust online customer support and help desk solution designed for small businesses and rapidly expanding companies. It centralizes customer interactions, streamlines support workflows, and provides tools for efficient issue resolution and customer engagement.

Key Features

  • Centralized management of customer interactions from multiple channels.
  • Robust ticketing system for efficient issue resolution.
  • Comprehensive self-service options with knowledge base and forums.

vs OTRS Business Solution™

Centralized management of customer interactions from multiple channels. compared to OTRS Business Solution™
Web Help Desk

Web Help Desk

Commercial

Web Help Desk is an affordable, powerful IT help desk and asset management solution designed to streamline support operations, manage IT assets effectively, and empower end-users through a comprehensive knowledge base. It offers robust ticketing, automated workflows, and integrated tools for enhanced efficiency.

Key Features

  • Integrated IT asset management with ticketing
  • Affordable pricing for SMBs
  • Robust ticketing system with automation

vs OTRS Business Solution™

Integrated IT asset management with ticketing compared to OTRS Business Solution™
VisionProject

VisionProject

Free Personal

VisionProject is a comprehensive project management platform designed to streamline workflows, enhance team collaboration, and provide robust tools for managing projects of varying complexity. It caters to businesses looking for an all-in-one solution for task management, resource allocation, client communication, and issue tracking.

Key Features

  • Comprehensive feature set covering various aspects of project and business management.
  • Supports both agile and traditional project management methodologies.
  • Integrated customer support and feedback management.

vs OTRS Business Solution™

Comprehensive feature set covering various aspects of project and business management. compared to OTRS Business Solutio...
Enchant

Enchant

Commercial

Enchant is a customer support software designed to streamline communication and manage customer interactions efficiently. It offers a unified inbox, automation features, knowledge base, and reporting to empower support teams and enhance customer satisfaction. Built as a Software as a Service, it provides scalability and accessibility for businesses of all sizes.

Key Features

  • Centralized unified inbox for all customer communications.
  • Features like Knowledge Base can reduce support volume.
  • Automation capabilities improve efficiency and response times.

vs OTRS Business Solution™

Centralized unified inbox for all customer communications. compared to OTRS Business Solution™
DeskPRO

DeskPRO

Commercial

DeskPRO is a comprehensive helpdesk and customer support software platform designed to streamline communication, manage customer interactions, and improve service efficiency for businesses of all sizes.

Key Features

  • Comprehensive all-in-one helpdesk solution
  • Robust ticketing system with extensive features
  • Integrated live chat for real-time support

vs OTRS Business Solution™

Comprehensive all-in-one helpdesk solution compared to OTRS Business Solution™
LiveAgent

LiveAgent

Commercial

LiveAgent is a comprehensive, multi-channel customer support platform designed to streamline communication and enhance customer satisfaction through integrated ticketing, live chat, knowledge base, and call center functionalities.

Key Features

  • True omni-channel support from a single dashboard.
  • Robust built-in call center functionality.
  • Comprehensive ticketing system with automation.

vs OTRS Business Solution™

True omni-channel support from a single dashboard. compared to OTRS Business Solution™
Deskero

Deskero

Commercial

Deskero is a comprehensive helpdesk and customer support software designed to streamline communication, manage tickets, and build a strong relationship with your customers across various channels, including social media.

Key Features

  • Strong social media integration for comprehensive support
  • Includes essential features like knowledge base and forums for self-service
  • Offers good customization options to fit specific business needs

vs OTRS Business Solution™

Strong social media integration for comprehensive support compared to OTRS Business Solution™
Kayako

Kayako

Commercial

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.

Key Features

  • Unified inbox consolidates communication channels.
  • Robust ticketing system with extensive customization.
  • Integrated live chat for real-time support.

vs OTRS Business Solution™

Unified inbox consolidates communication channels. compared to OTRS Business Solution™
HappyFox

HappyFox

Commercial

HappyFox is a robust cloud-based help desk and customer support software designed to streamline customer interactions and improve service efficiency through a unified ticketing system.

Key Features

  • Centralized ticketing system for multiple channels.
  • Comprehensive knowledge base feature for self-service.
  • Useful asset and task management capabilities.

vs OTRS Business Solution™

Centralized ticketing system for multiple channels. compared to OTRS Business Solution™
GLPI

GLPI

Open Source

GLPI is a free and open-source IT Asset Management and Service Desk system. It provides comprehensive features for managing hardware and software inventory, handling support tickets, and overseeing IT infrastructure efficiently.

Key Features

  • Free and Open Source with no licensing costs.
  • Comprehensive IT Asset Management capabilities.
  • Integrated Helpdesk and Incident Management.

vs OTRS Business Solution™

Free and Open Source with no licensing costs. compared to OTRS Business Solution™
Request Tracker

Request Tracker

Open Source

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.

Key Features

  • Extremely customizable and adaptable to various workflows.
  • Powerful email integration for ticket creation and communication.
  • Open-source with a strong community and available commercial support.

vs OTRS Business Solution™

Extremely customizable and adaptable to various workflows. compared to OTRS Business Solution™
Helprace

Helprace

Commercial

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Key Features

  • Integrated ticketing, knowledge base, forums, and feedback tools in one platform.
  • Strong focus on self-service and community support reduces ticket volume.
  • Provides tools for gathering valuable customer feedback.

vs OTRS Business Solution™

Integrated ticketing, knowledge base, forums, and feedback tools in one platform. compared to OTRS Business Solution™

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