InvGate Service Desk vs GoToAssist : Which is Better?
InvGate Service Desk
InvGate Service Desk helps companies to provide better IT support, improving operations and efficiency with self-service, knowledge, and automation. Developed by InvGate
License: Commercial
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InvGate Service Desk VS GoToAssist
InvGate Service Desk is primarily focused on IT service management with strong ticketing and reporting features, while GoToAssist excels in remote support capabilities, offering seamless collaboration and session management for support teams.
InvGate Service Desk
Pros:
- User-friendly interface
- Comprehensive ticket management
- Robust reporting and analytics
- Customizable workflows
- Strong integration capabilities
Cons:
- Limited automation features
- Can be complex for small teams
- Pricing can be high for smaller organizations
GoToAssist
Pros:
- Easy remote support
- Multi-platform support
- Real-time chat and collaboration
- Session recording features
- High-quality video and audio quality
Cons:
- Limited ticketing capabilities
- Not as feature-rich for ITSM
- Pricing can be expensive for individual users
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