Jitbit Helpdesk vs Request Tracker : Which is Better?

Jitbit Helpdesk

Jitbit Helpdesk is a web-based help desk software it tracks support tickets, fully integrates with mailbox. Developed by Jitbit Software

License: Commercial

Categories: Business & Commerce

Apps available for Windows Online Android Android Tablet iPad

Request Tracker

Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC

License: Open Source

Categories: Business & Commerce Development

Apps available for Linux Online Perl

Jitbit Helpdesk VS Request Tracker Feature comparision

Feature	Jitbit Helpdesk	Request Tracker
Customer support
Knowledge base
Text chat
Dockerized
Helpdesk ticketing
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Forums
Hardware Monitoring
Inventory management
Customizable
Kanban boards
Kanban Chart
Email notifications
Software as a Service
Suggestion voting
German
Customer service
Configurable
Bug reporting
Customizable triggers
Dependency Tracking
Extensible by Plugins/Extensions
Incident management
Task assignments
Task time tracking
Team Collaboration
Built-in File Manager
Employee Time Tracking
Multi-project management
Project Organization
Workflow
Activity history
Included wiki
SCM Integration
Fast motion
Integrated Chat
Multiple languages
Reporting
Gantt-charts
Supports existing workloads
Email tracking
Auto responder
Real time collaboration
Task Management
Release Management