Mantis Bug Tracker vs Request Tracker : Which is Better?
Mantis Bug Tracker
Mantis Bug Tracker is a free and open source, web-based bug tracking system. The most common use of MantisBT is to track software defects.
License: Open Source
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Mantis Bug Tracker VS Request Tracker
Request Tracker (RT) is a powerful and highly customizable ticketing system suitable for IT service management, while Mantis Bug Tracker is known for its user-friendliness and integration capabilities, making it ideal for software development teams. Both have their strengths, but RT is better for complex workflows, whereas Mantis is preferred for straightforward bug tracking.
Mantis Bug Tracker
Pros:
- User-friendly interface
- Lightweight and fast
- Integrates well with version control systems
- Mobile-friendly
- Open-source with a large community
Cons:
- Limited built-in reporting features
- Less flexible in customization compared to RT
- Not as robust in handling complex workflows
Request Tracker
Pros:
- Highly customizable with various plugins
- Strong ticket management capabilities
- Good for IT service management
- Supports multiple workflows and user roles
- Powerful search and reporting features
Cons:
- Steep learning curve for new users
- Can be overwhelming with customization options
- Requires maintenance and updates
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