Mibew vs LiveAgent : Which is Better?

Mibew icon

Mibew

Mibew Messenger is an open-source live support application written in PHP and MySQL. Developed by Trilex Labs

License: Open Source

Categories: Development

Apps available for Mac OS X Windows Linux Online Self-Hosted

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LiveAgent icon

LiveAgent

LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit

License: Commercial

Categories: Business & Commerce

Apps available for Online Android iPhone Android Tablet iPad

Mibew VS LiveAgent

LiveAgent is a comprehensive customer support platform with extensive features and integrations, making it ideal for businesses needing multi-channel support. In contrast, Mibew is a lightweight, open-source live chat solution that offers basic features suitable for small businesses or those with technical expertise looking for customization.

Mibew

Pros:

  • Open-source and free to use
  • Customizable code for advanced users
  • Lightweight and easy to install
  • Supports multiple languages
  • Real-time visitor monitoring

Cons:

  • Limited features compared to premium services
  • Requires technical knowledge for customization
  • Less support options available

LiveAgent

Pros:

  • User-friendly interface
  • Multi-channel support (chat, email, social media)
  • Robust reporting and analytics
  • Customizable chat widgets
  • Integration with various third-party applications

Cons:

  • Pricing can be high for smaller businesses
  • Some features may require additional costs
  • Learning curve for advanced features

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