Mibew VS Smartsupp
Smartsupp is a feature-rich live chat solution with a focus on user experience and advanced integrations, making it suitable for businesses seeking robust customer support tools. In contrast, Mibew offers a self-hosted, open-source alternative that prioritizes data privacy and customization, appealing to those with technical expertise and specific needs.
Mibew
Pros:
- Open-source and free to use
- Self-hosted option for data privacy
- Customizable features and design
- Supports multiple chat operators
- Active community for support
Cons:
- Requires technical knowledge for setup
- Limited third-party integrations
- Less polished user interface compared to commercial options
Smartsupp
Pros:
- User-friendly interface
- Multilingual support
- Customizable chat widget
- Integration with various CRM tools
- Mobile app availability
Cons:
- Limited reporting features
- Pricing can be high for advanced features
- Dependency on internet connection
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