Feature | Olark | UserEngage |
---|---|---|
Customer support | ||
Online chat | ||
Email automation | ||
Email marketing automation | ||
Automatic messages | ||
Integrated Chat | ||
Chat history | ||
Customer service | ||
Helpdesk ticketing | ||
Chat Bot | ||
Real-time analytics | ||
Support for Multiple Users | ||
Encrypted chat | ||
Knowledge Base structuring | ||
Live Chat | ||
Shared inbox | ||
Comment section | ||
Email tracking | ||
Knowledge base | ||
Chat | ||
Workflow Automation | ||
Agent dashboard | ||
Chat widget | ||
Artificial intelligence | ||
Bots | ||
Onboarding | ||
Lead Generation | ||
Lead nurturing | ||
Marketing automation | ||
Omnichannel messaging | ||
Email template editor | ||
Email deliverability | ||
IFTTT integration | ||
Contextual sales | ||
Legal CRM | ||
Publishing | ||
Scheduled sending by Timezone | ||
Abandoned Cart Recovery | ||
Auto responder | ||
Live Push Notifications | ||
Customizable | ||
Kanban boards | ||
Kanban Chart | ||
Forums | ||
Software as a Service |