ClickDesk vs Olark : Which is Better?
ClickDesk
ClickDesk is a live chat and support software allows you to customize your chat widget interact with visitors in real time and answer customers to boost conversions. Developed by ClickDesk Corp.
License: Commercial
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ClickDesk VS Olark
Olark is primarily focused on live chat support with a user-friendly interface, making it great for businesses that prioritize real-time customer interaction. On the other hand, ClickDesk offers a multi-channel support system that includes video and voice options, catering to businesses looking for a more comprehensive communication tool.
ClickDesk
Pros:
- Multi-channel support (chat, voice, video)
- Screen sharing capabilities
- Social media integration
- Customizable chat widget
- Analytics and reporting tools
Cons:
- Can be complex for new users
- Higher cost compared to alternatives
- Limited customization for chat widget
Olark
Pros:
- User-friendly interface
- Real-time chat support
- Customizable chat widget
- Integration with various CRM tools
- Mobile app availability
Cons:
- Limited automation features
- No video chat option
- Pricing can be high for small businesses
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