RealVNC vs GoToAssist : Which is Better?

RealVNC icon

RealVNC

RealVNC is a software consisting of a server and client application for the Virtual Network Computing (VNC) protocol to control another computer's screen remotely. Developed by RealVNC Limited

License: Free Personal

Categories: Network & Admin

Apps available for Mac OS X Windows Linux Android iPhone

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GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

RealVNC VS GoToAssist

GoToAssist offers a more comprehensive suite of features tailored for IT support, including advanced session recording and multi-monitor support. In contrast, RealVNC stands out for its customization options and cost-effectiveness, making it suitable for smaller teams or individual users.

RealVNC

Pros:

  • Highly customizable
  • Cost-effective for small teams
  • Supports various operating systems
  • Good performance over low bandwidth
  • Strong file transfer capabilities

Cons:

  • Limited advanced features compared to GoToAssist
  • Less robust support options
  • Setup can be complex for non-technical users

GoToAssist

Pros:

  • User-friendly interface
  • Robust security features
  • Excellent customer support
  • Advanced multi-monitor support
  • Session recording capabilities

Cons:

  • Higher pricing compared to some competitors
  • Limited customization options
  • Can be resource-intensive

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