Redmine vs Request Tracker

Compare features, pricing, and capabilities to find which solution is best for your needs.

Redmine icon

Redmine

Redmine is a robust and flexible open-source project management web application designed to help teams manage projects, track issues, and collaborate effectively. It offers a wide range of features, including multi-project support, Gantt charts, time tracking, and extensive customization options through plugins and themes. by Jean-Philippe Lang

Open Source
Platforms: Mac OS X Windows Linux Online BSD Self-Hosted Ruby Ruby on Rails
Screenshots:
VS
Request Tracker icon

Request Tracker

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking. by Best Practical Solutions LLC

Open Source
Platforms: Linux Online Perl
Screenshots:

Comparison Summary

Redmine and Request Tracker are both powerful solutions in their space. Redmine offers redmine is a robust and flexible open-source project management web application designed to help teams manage projects, track issues, and collaborate effectively. it offers a wide range of features, including multi-project support, gantt charts, time tracking, and extensive customization options through plugins and themes., while Request Tracker provides request tracker (rt) is a highly customizable request tracking and workflow automation system written in perl. it is extensively used by it departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. rt provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.. Compare their features and pricing to find the best match for your needs.

Pros & Cons Comparison

Redmine

Redmine

Analysis & Comparison

Advantages

Open-source and free with no licensing costs.
Highly customizable and extensible through plugins and themes.
Strong issue tracking and workflow management.
Effective multi-project management capabilities.
Integrated time tracking and reporting features.

Limitations

Requires technical expertise for installation, configuration, and maintenance.
Initial setup and learning curve can be significant.
User interface is functional but can feel outdated.
Reliance on community-developed plugins for advanced features.
Request Tracker

Request Tracker

Analysis & Comparison

Advantages

Extremely customizable and adaptable to various workflows.
Powerful email integration for ticket creation and communication.
Open-source with a strong community and available commercial support.
Comprehensive reporting capabilities.
Highly extensible through plugins and API.

Limitations

Can have a steep learning curve for administration.
User interface may feel less modern compared to some commercial alternatives.
Requires technical expertise for initial setup and complex configurations.
Relies heavily on configuration rather than out-of-the-box simplicity.

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