Remote Desktop Connection vs GoToAssist

Compare features, pricing, and capabilities to find which solution is best for your needs.

Remote Desktop Connection icon

Remote Desktop Connection

Remote Desktop Connection (RDC) is a built-in Microsoft Windows feature allowing users to connect to another computer running RDC over a network. It provides full control of the remote machine's desktop interface, enabling task execution, application use, and file access as if directly present. by Microsoft Corporation

Free
Platforms: Windows
Screenshots:
Alternatives Details Website
VS
GoToAssist icon

GoToAssist

GoToAssist is a comprehensive, cloud-based remote support solution designed for IT support teams and customer service organizations, enabling secure and efficient remote access to devices for troubleshooting, maintenance, and support. by Citrix Systems, Inc.

Commercial
Platforms: Windows Online Android iPhone Android Tablet iPad
Screenshots:
Alternatives Details Website

Comparison Summary

Remote Desktop Connection and GoToAssist are both powerful solutions in their space. Remote Desktop Connection offers remote desktop connection (rdc) is a built-in microsoft windows feature allowing users to connect to another computer running rdc over a network. it provides full control of the remote machine's desktop interface, enabling task execution, application use, and file access as if directly present., while GoToAssist provides gotoassist is a comprehensive, cloud-based remote support solution designed for it support teams and customer service organizations, enabling secure and efficient remote access to devices for troubleshooting, maintenance, and support.. Compare their features and pricing to find the best match for your needs.

Pros & Cons Comparison

Remote Desktop Connection

Remote Desktop Connection

Analysis & Comparison

Advantages

Built-in to Windows operating system
Free to use for eligible Windows versions
Good performance over LAN and stable connections
Leverages Windows security for access control
Supports multiple monitors and audio redirection

Limitations

Limited to connecting to other Windows operating systems
Requires network configuration for internet access (e.g., port forwarding or VPN)
Lacks advanced collaboration features like integrated chat or screen annotation
File transfer is limited to copy-paste, less efficient for large data
GoToAssist

GoToAssist

Analysis & Comparison

Advantages

Comprehensive feature set for remote support.
Reliable and stable performance during sessions.
Strong support for unattended access.
Multiplatform compatibility (Windows, Mac, Mobile).
Integrated communication tools (chat, audio).

Limitations

Can be relatively expensive depending on the plan and number of users.
User interface, while functional, could benefit from modernization.

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