SugarCRM vs Freshsales : Which is Better?

SugarCRM icon

SugarCRM

SugarCRM is a customer relationship management (CRM) system. Developed by SugarCRM Inc.

License: Commercial

Apps available for Mac OS X Windows Linux Online Android

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Freshsales icon

Freshsales

Freshsales is a full-fledged Sales CRM software for Business. Developed by Freshdesk Inc.

License: Freemium

Apps available for Mac OS X Windows Online Android iPhone

SugarCRM VS Freshsales

SugarCRM is ideal for businesses that require extensive customization and robust reporting capabilities, making it suitable for complex sales processes. In contrast, Freshsales excels with its user-friendly interface, AI-driven insights, and strong automation, catering well to businesses looking for an intuitive CRM solution.

SugarCRM

Pros:

  • Highly customizable to fit business needs
  • Strong reporting and analytics capabilities
  • Good for companies with complex sales processes
  • Robust lead management features
  • Support for multiple currencies

Cons:

  • Steeper learning curve for new users
  • Higher cost compared to some competitors
  • Limited AI features compared to Freshsales
  • Some users report performance issues
  • Less focus on modern UI design

Freshsales

Pros:

  • User-friendly interface
  • Built-in AI features for insights
  • Strong automation capabilities
  • Excellent integrations with other tools
  • Good customer support

Cons:

  • Limited customization options compared to SugarCRM
  • Not as robust for complex sales processes
  • Some features are only available in higher pricing tiers
  • Less comprehensive reporting features than SugarCRM
  • Limited multi-currency support

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