Feature | SupportBee | OTRS ITSM |
---|---|---|
Customer support | ||
Dockerized | ||
Helpdesk ticketing | ||
Ad-free | ||
Ads monitoring | ||
Automatic customer engagement | ||
Customer Feedback | ||
Customizable | ||
Kanban boards | ||
Kanban Chart | ||
Email notifications | ||
Forums | ||
Knowledge base | ||
Software as a Service | ||
Suggestion voting | ||
German | ||
CrowdSourced | ||
Email deliverability | ||
Apps with Google Analytics Integration | ||
Customer service | ||
Configurable | ||
CMDB and ProcessManagement | ||
First person view | ||
Incident management | ||
Inventory management | ||
Service Level Management | ||
Web-Based | ||
Workflow Automation | ||
Hardware Monitoring | ||
REST API | ||
Task Management | ||
Whatsapp integration | ||
IT Asset Management | ||
Support for Bootstrap |