SupportBee vs OTRS ITSM : Which is Better?

SupportBee icon

SupportBee

SupportBee's email ticketing system helps your team collaborate on customer support emails. Developed by SupportBee

License: Commercial

Categories: Business & Commerce

Apps available for Online

VS
VS
OTRS ITSM icon

OTRS ITSM

OTRS ITSM provides many services needed for running a business. Developed by OTRS Inc

License: Open Source

Apps available for Windows Linux Online

SupportBee VS OTRS ITSM Feature comparision

Feature SupportBee OTRS ITSM
Customer support
Dockerized
Helpdesk ticketing
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Customizable
Kanban boards
Kanban Chart
Email notifications
Forums
Knowledge base
Software as a Service
Suggestion voting
German
CrowdSourced
Email deliverability
Apps with Google Analytics Integration
Customer service
Configurable
CMDB and ProcessManagement
First person view
Incident management
Inventory management
Service Level Management
Web-Based
Workflow Automation
Hardware Monitoring
REST API
Task Management
Whatsapp integration
IT Asset Management
Support for Bootstrap
*community curated information: This table may not have the most accurate information. Please suggest changes

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