Top Alternatives to OTRS ITSM

Looking for OTRS ITSM alternatives? We've curated 7 top alternatives that offer similar functionality. Whether you need options, free plans, or open source solutions, explore our comprehensive list to find the perfect fit for your needs.

Open Source More about OTRS ITSM

Platforms:

SupportBee

Commercial

SupportBee is an email ticketing system designed to streamline customer support for teams. It centralizes support emails, enables team collaboration, and offers features like knowledge base management and reporting to improve efficiency.

Key Features

Clean and intuitive user interface
Excellent team collaboration features
Easy to set up and start using

vs OTRS ITSM

Clean and intuitive user interface compared to OTRS ITSM

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Spiceworks

Free

Spiceworks is a comprehensive, free IT management platform designed for small and medium-sized businesses. It offers a suite of tools for inventory, network monitoring, help desk, and community engagement.

Key Features

Comprehensive set of IT management tools in one platform.
Free to use, making it highly cost-effective for SMBs.
Active and helpful online community for support and knowledge sharing.

vs OTRS ITSM

Comprehensive set of IT management tools in one platform. compared to OTRS ITSM

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Zendesk

Commercial

Zendesk is a leading cloud-based customer service and support platform designed to help businesses build better customer relationships. It offers a suite of tools including ticketing, live chat, knowledge base, and community forums to streamline support operations and improve customer satisfaction.

Key Features

Comprehensive omnichannel support capabilities.
Robust and centralized ticketing system.
Integrated live chat for real-time support.

vs OTRS ITSM

Comprehensive omnichannel support capabilities. compared to OTRS ITSM

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Zent.IO

Commercial

Zent.IO is a robust cloud-based omnichannel contact center software designed to streamline customer interactions across multiple channels, including voice, chat, email, and ticketing, providing a unified platform for enhanced customer service and team collaboration.

Key Features

Unified omnichannel inbox improves agent efficiency.
Robust ticketing system for organized issue resolution.
Integrated knowledge base aids agents and customer self-service.

vs OTRS ITSM

Unified omnichannel inbox improves agent efficiency. compared to OTRS ITSM

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Trakdesk

Commercial

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

Key Features

High degree of customization for workflows and fields.
Comprehensive knowledge base for self-service.
Powerful automation features reduce manual tasks.

vs OTRS ITSM

High degree of customization for workflows and fields. compared to OTRS ITSM

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Deskero

Commercial

Deskero is a comprehensive helpdesk and customer support software designed to streamline communication, manage tickets, and build a strong relationship with your customers across various channels, including social media.

Key Features

Strong social media integration for comprehensive support
Includes essential features like knowledge base and forums for self-service
Offers good customization options to fit specific business needs

vs OTRS ITSM

Strong social media integration for comprehensive support compared to OTRS ITSM

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GLPI

Open Source

GLPI is a free and open-source IT Asset Management and Service Desk system. It provides comprehensive features for managing hardware and software inventory, handling support tickets, and overseeing IT infrastructure efficiently.