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Top Alternatives to OTRS ITSM

Looking for OTRS ITSM alternatives? We've curated 9 top alternatives that offer similar functionality. Whether you need options, free plans, or open source solutions, explore our comprehensive list to find the perfect fit for your needs.

Platforms:
SupportBee

SupportBee

Commercial

SupportBee's email ticketing system helps your team collaborate on customer support emails.

vs OTRS ITSM

Alternative option to OTRS ITSM with different features and pricing
Spiceworks

Spiceworks

Free

Spiceworks is a professional network for the information technology (IT) industry.

vs OTRS ITSM

Alternative option to OTRS ITSM with different features and pricing
Zendesk

Zendesk

Commercial

Zendesk is a customer service software platform.

vs OTRS ITSM

Alternative option to OTRS ITSM with different features and pricing
Freshservice

Freshservice

Freemium

Freshservice is a straightforward, managed service desk offering with a streamlined and intuitive web interface that provides the ITIL counterpart to Freshdesk.

vs OTRS ITSM

Alternative option to OTRS ITSM with different features and pricing
Zent.IO

Zent.IO

Commercial

Zent.IO is a cloud omnichannel contact center software.

vs OTRS ITSM

Alternative option to OTRS ITSM with different features and pricing
Trakdesk

Trakdesk

Commercial

Trakdesk is a fully customizable customer support platform with all the bells and whistles you would need to provide exceptional customer support.

vs OTRS ITSM

Alternative option to OTRS ITSM with different features and pricing
Enchant

Enchant

Commercial

Enchant is a customer support software.

vs OTRS ITSM

Alternative option to OTRS ITSM with different features and pricing
Deskero

Deskero

Commercial

Deskero is a simple, flexible and social-aware helpdesk software and support ticket system.

vs OTRS ITSM

Alternative option to OTRS ITSM with different features and pricing
GLPI

GLPI

Open Source

GLPI (Gestionnaire Libre de Parc Informatique) is a free IT Asset Management, issue tracking system and service desk solution.

vs OTRS ITSM

Alternative option to OTRS ITSM with different features and pricing

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