Feature | tawk.to | Drift |
---|---|---|
Chat history | ||
Customer service | ||
Customer support | ||
Helpdesk ticketing | ||
Online chat | ||
Software as a Service | ||
Visitor tracking | ||
Email automation | ||
Email marketing automation | ||
Automatic messages | ||
Integrated Chat | ||
Chat Bot | ||
Real-time analytics | ||
Support for Multiple Users | ||
Encrypted chat | ||
Knowledge Base structuring | ||
Live Chat | ||
Shared inbox | ||
Comment section | ||
Email tracking | ||
Knowledge base | ||
Chat | ||
Workflow Automation | ||
User session recording | ||
Visitor recording | ||
Agent dashboard | ||
Chat widget | ||
Artificial intelligence | ||
Bots | ||
Mailchimp integration | ||
Auto responder | ||
Behavioural targeting | ||
Blogging | ||
Onboarding | ||
SMS Messaging | ||
Real time collaboration |