tawk.to vs Drift : Which is Better?

tawk.to icon

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. Developed by tawkto

License: Free

Categories: Business & Commerce Social & Communications

Apps available for Mac OS X Windows Linux Online Android

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Drift icon

Drift

Drift is a conversation-driven marketing and sales platform. Developed by Drift, Inc.

License: Freemium

Categories: Business & Commerce Education & Reference Social & Communications

Apps available for Online Slack

tawk.to VS Drift

Drift is geared towards sales and marketing teams with its advanced automation and integration capabilities, while tawk.to offers a more accessible, free solution with essential live chat features suitable for small businesses.

tawk.to

Pros:

  • Free plan available
  • Easy to set up and use
  • Multi-language support
  • Customizable chat widget
  • Mobile app for on-the-go support

Cons:

  • Limited features in free plan
  • Less advanced automation compared to Drift
  • May lack some integrations with niche tools

Drift

Pros:

  • User-friendly interface
  • Advanced automation features
  • Robust integrations with CRM and marketing tools
  • Real-time messaging and notifications
  • Personalized customer interactions

Cons:

  • Pricing can be high for small businesses
  • Limited customization in lower tiers
  • Steep learning curve for advanced features

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