LiveAgent vs tawk.to : Which is Better?
LiveAgent
LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit
License: Commercial
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LiveAgent VS tawk.to
LiveAgent offers a comprehensive multi-channel support system with advanced automation and reporting, making it ideal for larger businesses. In contrast, tawk.to provides a simpler, more cost-effective solution suitable for small businesses and startups.
LiveAgent
Pros:
- Multi-channel communication (live chat, email, phone)
- Robust ticketing system
- Automated workflows
- Extensive reporting and analytics
- Customizable chat widgets
Cons:
- Can be complex for new users
- Higher pricing tiers can be costly
- May require additional training
tawk.to
Pros:
- Free plan available
- User-friendly interface
- Mobile app for on-the-go support
- Integration with various third-party apps
- Real-time visitor monitoring
Cons:
- Limited features in the free plan
- Less robust reporting compared to competitors
- Limited customization options
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