Top Alternatives to Drift

Looking for Drift alternatives? We've curated 13 top alternatives that offer similar functionality. Whether you need options, free plans, or open source solutions, explore our comprehensive list to find the perfect fit for your needs.

Freemium

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Business & Commerce Education & Reference Social & Communications

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Drift Alternatives

Below you'll find the best alternatives to Drift. We've analyzed these options based on features, user ratings, and compatibility to help you find the right solution. Each alternative offers unique advantages that might better suit your specific needs and budget.

Userlike Live Chat

Freemium Business & Commerce Web Application

Userlike Live Chat is a professional and lightweight live chat software designed to enhance customer communication and support directly on your website and through popular messaging channels.

Unique Features

Seamless integration with messaging apps like WhatsApp.
Unified inbox for managing multiple channels.
Customizable chat widget.

Compared to Drift

Seamless integration with messaging apps like WhatsApp. compared to Drift

Pricing structure can vary based on features needed. unlike Drift

View Details

Lime Talk

Commercial Business & Commerce Web Application

Lime Talk is a robust live chat solution designed to connect businesses with their website visitors in real-time, providing instant support, answering questions, and boosting engagement to increase conversions and customer satisfaction.

Unique Features

Real-time visitor monitoring provides valuable insights.
Easy to implement and integrate into websites.
Intuitive agent dashboard for managing chats.

Compared to Drift

Real-time visitor monitoring provides valuable insights. compared to Drift

Lacks advanced helpdesk ticketing features. unlike Drift

View Details

tawk.to

Free Business & Commerce Web Application

tawk.to is a free live chat platform that allows businesses to engage directly with website visitors, monitor activity, and provide real-time support. It offers a comprehensive suite of tools for customer service and visitor monitoring.

Unique Features

Completely free with a comprehensive feature set.
Easy to integrate with various websites and platforms.
Powerful real-time visitor monitoring and analytics.

Compared to Drift

Completely free with a comprehensive feature set. compared to Drift

Advanced features might require paid add-ons or future tiers. unlike Drift

View Details

Smartsupp

Freemium Business & Commerce Web Application

Smartsupp is a comprehensive customer communication platform offering live chat, chatbots, and a shared inbox to streamline support and boost sales directly on your website. It provides valuable insights into visitor behavior and facilitates efficient communication across multiple channels.

Unique Features

Comprehensive feature set including live chat, chatbots, and visitor tracking.
Intuitive agent dashboard and easy installation process.
Valuable session recording feature for understanding user behavior.

Compared to Drift

Comprehensive feature set including live chat, chatbots, and visitor tracking. compared to Drift

The depth of advanced features may vary by pricing plan. unlike Drift

View Details

Zent.IO

Commercial Business & Commerce Web Application

Zent.IO is a robust cloud-based omnichannel contact center software designed to streamline customer interactions across multiple channels, including voice, chat, email, and ticketing, providing a unified platform for enhanced customer service and team collaboration.

Unique Features

Unified omnichannel inbox improves agent efficiency.
Robust ticketing system for organized issue resolution.
Integrated knowledge base aids agents and customer self-service.

Compared to Drift

Unified omnichannel inbox improves agent efficiency. compared to Drift

Specific social media integrations may vary. unlike Drift

View Details

csupport

Commercial Business & Commerce Web Application

csupport is a comprehensive platform offering live chat, customer support, and helpdesk functionalities designed to enhance customer engagement and streamline support operations. It provides tools for real-time communication, visitor tracking, ticketing, and knowledge base management.

Unique Features

Integrated platform for chat, helpdesk, and knowledge base.
Real-time visitor tracking and analytics.
AI and automation features for efficiency.

Compared to Drift

Integrated platform for chat, helpdesk, and knowledge base. compared to Drift

Specific depth of advanced features like AI may require evaluation. unlike Drift

View Details

Intercom

Freemium Business & Commerce Web Application

Intercom is a comprehensive customer messaging platform designed to help businesses acquire, engage, and support customers through personalized communication across various channels, including live chat, email, and in-app messages. It consolidates customer interactions and data for improved sales, marketing, and support workflows.

Unique Features

Unified platform for chat, email, and in-app messaging.
Rich user profiles provide valuable context.
Effective live chat and knowledge base for support.

Compared to Drift

Unified platform for chat, email, and in-app messaging. compared to Drift

Pricing can be a significant investment, especially for growing businesses. unlike Drift

View Details

GoSquared

Freemium Network & Admin Web Application

GoSquared is an all-in-one customer engagement platform for SaaS businesses, providing real-time analytics, live chat, and marketing automation to understand and interact with website visitors and customers.

Unique Features

Integrated real-time analytics, live chat, and marketing automation in one platform.
Provides immediate insights into website and user activity.
Facilitates proactive and personalized customer engagement.

Compared to Drift

Integrated real-time analytics, live chat, and marketing automation in one platform. compared to Drift

May not have the depth of features as specialized standalone products in each category. unlike Drift

View Details

LiveAgent

Commercial Business & Commerce Web Application

LiveAgent is a comprehensive, multi-channel customer support platform designed to streamline communication and enhance customer satisfaction through integrated ticketing, live chat, knowledge base, and call center functionalities.

Unique Features

True omni-channel support from a single dashboard.
Robust built-in call center functionality.
Comprehensive ticketing system with automation.

Compared to Drift

True omni-channel support from a single dashboard. compared to Drift

Steep learning curve due to extensive customization options. unlike Drift

View Details

LiveChat

Commercial Business & Commerce Web Application

LiveChat is a comprehensive online customer service solution providing live chat, built-in help desk, and web analytics to engage deeply with website visitors and support customers efficiently.

Unique Features

Integrated live chat and help desk functionality
Comprehensive analytics and reporting features
Robust set of productivity tools for agents

Compared to Drift

Integrated live chat and help desk functionality compared to Drift

Can be relatively expensive compared to basic live chat tools unlike Drift

View Details

Kayako

Commercial Business & Commerce Web Application

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.

Unique Features

Unified inbox consolidates communication channels.
Robust ticketing system with extensive customization.
Integrated live chat for real-time support.

Compared to Drift

Unified inbox consolidates communication channels. compared to Drift

Initial setup and configuration can be complex. unlike Drift

View Details

Crisp

Freemium Business & Commerce Web Application

Crisp is a comprehensive customer messaging platform designed to enhance communication between businesses and their customers. It combines live chat, email, social media, and a knowledge base into a unified inbox, enabling efficient support and engagement.

Unique Features

Consolidates multiple communication channels into a single inbox.
Includes an integrated knowledge base and ticketing system for end-to-end support.
Provides valuable insights through user session recording and traffic monitoring.

Compared to Drift

Consolidates multiple communication channels into a single inbox. compared to Drift

The breadth of features might present a learning curve for new users. unlike Drift

View Details

Olark

Freemium Business & Commerce Web-based live chat

Olark is a live chat software designed to help businesses connect with website visitors in real-time, improving customer support and driving sales with proactive engagement and insightful analytics.

Unique Features

Easy to set up and use for both agents and administrators.
Intuitive and clean user interface.
Provides valuable real-time visitor information to agents.

Compared to Drift

Easy to set up and use for both agents and administrators. compared to Drift

May require integration with other tools for ticketing or knowledge base. unlike Drift

View Details

Userlike Live Chat

Freemium Business & Commerce Web Application

Userlike Live Chat is a professional and lightweight live chat software designed to enhance customer communication and support directly on your website and through popular messaging channels.

Unique Features

Seamless integration with messaging apps like WhatsApp.
Unified inbox for managing multiple channels.
Customizable chat widget.

Compared to Drift

Seamless integration with messaging apps like WhatsApp. compared to Drift

Pricing structure can vary based on features needed. unlike Drift

View Details

Lime Talk

Commercial Business & Commerce Web Application

Unique Features

Real-time visitor monitoring provides valuable insights.
Easy to implement and integrate into websites.
Intuitive agent dashboard for managing chats.

Compared to Drift

Real-time visitor monitoring provides valuable insights. compared to Drift

Lacks advanced helpdesk ticketing features. unlike Drift

View Details

tawk.to

Free Business & Commerce Web Application

Unique Features

Completely free with a comprehensive feature set.
Easy to integrate with various websites and platforms.
Powerful real-time visitor monitoring and analytics.

Compared to Drift

Completely free with a comprehensive feature set. compared to Drift

Advanced features might require paid add-ons or future tiers. unlike Drift

View Details

Smartsupp

Freemium Business & Commerce Web Application

Unique Features

Comprehensive feature set including live chat, chatbots, and visitor tracking.
Intuitive agent dashboard and easy installation process.
Valuable session recording feature for understanding user behavior.

Compared to Drift

Comprehensive feature set including live chat, chatbots, and visitor tracking. compared to Drift

The depth of advanced features may vary by pricing plan. unlike Drift

View Details

Zent.IO

Commercial Business & Commerce Web Application

Unique Features

Unified omnichannel inbox improves agent efficiency.
Robust ticketing system for organized issue resolution.
Integrated knowledge base aids agents and customer self-service.

Compared to Drift

Unified omnichannel inbox improves agent efficiency. compared to Drift

Specific social media integrations may vary. unlike Drift

View Details

csupport

Commercial Business & Commerce Web Application

Unique Features

Integrated platform for chat, helpdesk, and knowledge base.
Real-time visitor tracking and analytics.
AI and automation features for efficiency.

Compared to Drift

Integrated platform for chat, helpdesk, and knowledge base. compared to Drift

Specific depth of advanced features like AI may require evaluation. unlike Drift

View Details

Intercom

Freemium Business & Commerce Web Application

Unique Features

Unified platform for chat, email, and in-app messaging.
Rich user profiles provide valuable context.
Effective live chat and knowledge base for support.

Compared to Drift

Unified platform for chat, email, and in-app messaging. compared to Drift

Pricing can be a significant investment, especially for growing businesses. unlike Drift

View Details

GoSquared

Freemium Network & Admin Web Application

Unique Features

Integrated real-time analytics, live chat, and marketing automation in one platform.
Provides immediate insights into website and user activity.
Facilitates proactive and personalized customer engagement.

Compared to Drift

Integrated real-time analytics, live chat, and marketing automation in one platform. compared to Drift

May not have the depth of features as specialized standalone products in each category. unlike Drift

View Details

LiveAgent

Commercial Business & Commerce Web Application

Unique Features

True omni-channel support from a single dashboard.
Robust built-in call center functionality.
Comprehensive ticketing system with automation.

Compared to Drift

True omni-channel support from a single dashboard. compared to Drift

Steep learning curve due to extensive customization options. unlike Drift

View Details

LiveChat

Commercial Business & Commerce Web Application

LiveChat is a comprehensive online customer service solution providing live chat, built-in help desk, and web analytics to engage deeply with website visitors and support customers efficiently.

Unique Features

Integrated live chat and help desk functionality
Comprehensive analytics and reporting features
Robust set of productivity tools for agents

Compared to Drift

Integrated live chat and help desk functionality compared to Drift

Can be relatively expensive compared to basic live chat tools unlike Drift

View Details

Kayako

Commercial Business & Commerce Web Application

Unique Features

Unified inbox consolidates communication channels.
Robust ticketing system with extensive customization.
Integrated live chat for real-time support.

Compared to Drift

Unified inbox consolidates communication channels. compared to Drift

Initial setup and configuration can be complex. unlike Drift

View Details

Crisp

Freemium Business & Commerce Web Application

Unique Features

Consolidates multiple communication channels into a single inbox.
Includes an integrated knowledge base and ticketing system for end-to-end support.
Provides valuable insights through user session recording and traffic monitoring.

Compared to Drift

Consolidates multiple communication channels into a single inbox. compared to Drift

The breadth of features might present a learning curve for new users. unlike Drift

View Details

Olark

Freemium Business & Commerce Web-based live chat

Olark is a live chat software designed to help businesses connect with website visitors in real-time, improving customer support and driving sales with proactive engagement and insightful analytics.