tawk.to vs Firehose Chat : Which is Better?

tawk.to icon

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. Developed by tawkto

License: Free

Categories: Business & Commerce Social & Communications

Apps available for Mac OS X Windows Linux Online Android

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Firehose Chat icon

Firehose Chat

Firehose Chat provides live chat for website visitors. Developed by firehosechat

License: Freemium

Categories: Business & Commerce Social & Communications

Apps available for Mac OS X Online Android iPhone Android Tablet

tawk.to VS Firehose Chat

Firehose Chat offers advanced analytics and customizable features suited for businesses looking for in-depth reporting, while tawk.to provides a free plan with essential live chat functionalities, catering to those who need basic support without a budget.

tawk.to

Pros:

  • Free plan available
  • Easy setup and installation
  • Mobile app for on-the-go support
  • Visitor tracking features
  • Canned responses for quick replies

Cons:

  • Limited customization options
  • Occasional lag during peak times
  • Some features may feel basic

Firehose Chat

Pros:

  • User-friendly interface
  • Customizable chat widgets
  • Multi-language support
  • Integration with various platforms
  • Advanced reporting and analytics

Cons:

  • Limited free version features
  • Lack of offline support
  • Higher pricing for advanced features

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