tawk.to vs LiveAgent : Which is Better?

tawk.to icon

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. Developed by tawkto

License: Free

Apps available for Mac OS X Windows Linux Online Android

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LiveAgent icon

LiveAgent

LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit

License: Commercial

Categories: Business & Commerce

Apps available for Online Android iPhone Android Tablet iPad

tawk.to VS LiveAgent

LiveAgent offers a comprehensive multi-channel support system with advanced automation and reporting, making it ideal for larger businesses. In contrast, tawk.to provides a simpler, more cost-effective solution suitable for small businesses and startups.

tawk.to

Pros:

  • Free plan available
  • User-friendly interface
  • Mobile app for on-the-go support
  • Integration with various third-party apps
  • Real-time visitor monitoring

Cons:

  • Limited features in the free plan
  • Less robust reporting compared to competitors
  • Limited customization options

LiveAgent

Pros:

  • Multi-channel communication (live chat, email, phone)
  • Robust ticketing system
  • Automated workflows
  • Extensive reporting and analytics
  • Customizable chat widgets

Cons:

  • Can be complex for new users
  • Higher pricing tiers can be costly
  • May require additional training

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